Payment Operations Representative

Come join our GTE Financial team!

We are looking for a proactive, detailed-oriented, analytical individual to join as a Payment Operations Representative.  The Payment Operations Representative is responsible for providing back-office support on the processing of all transactions made via ATM/ITM, RDC, Mail, Lockbox, and Cenlar. The payment operations representative will also accurately and timely process ACH recurring loan payments and ACH/Check stop payment orders according to the NACHA and UCC 3 & 4 operating rules and regulations.

What does GTE look for in a Payment Operations Representative?

Payments:

• Process and balance all checks received by mail and headquarters staff; scan and prepare batch(s) for delivery to the Federal Reserve.
• Receive, process, and store all checks deposited in ITM-ATMs.
• Review and balance all ITM-ATM deposits through the Image Center system.
• Verify payees and endorsements of negotiable items received through ITM-ATM, mail, and Remote Deposit Capture.
• Review and process Remote Deposit Capture deposits and ensure batch files are completed within SLA.
• Verify checks through Early Warning System in accordance with credit union policy.
• Process Saving Bonds received at ITM locations and prepare batch(s) for delivery to the Federal Reserve.
• Process mutilated cash received at ITM locations and deposit with Brinks.  
• Issues ATM cards.
• Process Cenlar daily postings, lockbox, returned mail, and address change files.
• Create and maintain recurring ACH payment plans and process ACH and check stop payment orders within established department SLA and in accordance with established policies and procedures.
• Process dealer loan payoffs, including working with members and dealerships on payoff shortfalls.  Inform Consumer Lending of daily payoffs to ensure titles/leans are released timely o the dealership.
• Balance Payment Operation General Ledgers.

Customer Support:

• Always provides prompt, courteous, and exceptional member service.
• Ready to support members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude.

Operations:

• Participate in Regional Payments Association-sponsored training events when applicable.
• Anti-money laundering, the Right to Financial Privacy Act, and the Bank Bribery Act.
• Must demonstrate a functional knowledge of the Bank Secrecy Act and Anti-Money Laundering in addition to other Federal laws, including but not limited to the Right to Financial Privacy Act; Identity Theft Red Flag; Reg CC; and Ethics: Policy and Personal Judgment for Tellers; U.S. Patriot Act, Office of Foreign Assets & Control.
• Bilingual preferred (English/Spanish).

Required Qualifications:

• High school diploma or equivalent required.  Some colleges preferred. 
• Minimum 1-3 years experience or combination of education and experience.

Position Details:

• Location:                 Downtown Tampa – GTE Headquarters
• Department Hours:  Monday– Friday (8:00 am to 6:00 pm)

Full-time hours are required, with additional hours as necessary to accomplish objectives, goals, and projects.

Come and join our award-winning team.

GTE Financial is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.