About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
The Payment Operations Manager is accountable for delivering operational excellence, modernization, and continuous improvement of the Payment Operations (sub-Capability) group which forms part of the Payment Services capability.
Reporting to the Global Payment Services Capability Owner, the Payment Operations Manager leads a global team responsible for the timely and accurate processing of payment transactions across Northern Trust direct and indirect clearing channels to include payment lifecycle management and control. The role ensures processes, technology, and people are aligned to deliver high-quality and timely outcomes in a controlled environment.
The Payment Operations manager is the single global point of responsibility for performance, collaborating across functions and geographies to achieve enterprise objectives, and is responsible for identifying and supporting modernization efforts, stewarding data and the technology that underpins resilient service delivery.
Key Responsibilities:
Leadership & Modernization
Provide leadership to define and communicate the vision and roadmap for the sub-capability, ensuring alignment with enterprise strategy and client needs.
Champion modernization and innovation, identifying opportunities to enhance processes and drive productivity.
Partner across functions supporting the sub-capability, ensuring systems are robust, scalable, and future-ready.
Operational Excellence
Responsible for delivery of daily operations, ensuring a resilient and globally consistent operating model
Maintain operational processes, controls and oversight to ensure timely and accurate service delivery.
Risk Management & Compliance
Maintain a robust control environment aligned to enterprise risk & compliance frameworks.
Ensure compliance with relevant regulations and internal policies.
Stakeholder & Client Management
Comply with service level agreements, providing transparency on service delivery through performance metrics and issue resolution.
Provide incident response and crisis management for issues impacting the sub-capability
Pursue process improvements that enhance client experience and reduce risk.
Talent & Culture
Structure, build, lead and inspire a diverse & high-performing team.
Align workforce planning to Capability objectives
Foster a culture of accountability, continuous improvement, and service excellence.
Manage change effectively, ensuring teams are engaged and resilient.
Data Stewardship & Performance Accountability
Maintain responsibility for the quality, completeness, timeliness, and accuracy of all data and outputs aligned with the sub-capability, regardless of where the data sits or which systems produce it.
Adherence to data governance standards, regulatory requirements, and risk management practices.
The ideal candidate should have a fair amount of the following skills & experience
University degree in a relevant field.
Proven experience in the financial services industry with domain expertise in Payment Operations.
Proven experience in operations management within a complex, global organization.
Proven leadership guiding teams across different jurisdictions.
Proven experience operating within risk, compliance, and resiliency frameworks.
Operations specialist, with ability to manage multiple priorities and high-quality outcomes
Excellent analytical and problem-solving skills.
Strong written and verbal communication skills.
Demonstrated ability to influence, persuade and deliver concise messaging across a broad, diverse stakeholder group.
Salary Range:
$154,300 - 269,900 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Skills Required
- University degree in a relevant field
- Proven experience in the financial services industry with domain expertise in Payment Operations
- Proven experience in operations management within a complex, global organization
- Proven leadership guiding teams across different jurisdictions
- Proven experience operating within risk, compliance, and resiliency frameworks
- Ability to manage multiple priorities and deliver high-quality outcomes
- Excellent analytical and problem-solving skills
- Strong written and verbal communication skills
- Demonstrated ability to influence and communicate across diverse stakeholders
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
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Retirement Support — A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
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Leave & Time Off Breadth — PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
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Parental & Family Support — Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
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