Payment Operations Manager

Payment Operations Manager at Realtor.com®

Location: Scottsdale, AZ (Hybrid - In-Office 3 days per week)

At Avail by Realtor.com®, we're seeking a skilled Payment Operations Manager to join our team. In this critical role within our growing business, you'll oversee the seamless transfer of rent payments between tenants and landlords – the lifeblood of our product. You'll lead a team dedicated to optimizing payment processing and implementing fraud prevention measures. Your expertise in payment systems, fraud detection, and team leadership will be essential as you collaborate across departments. If you're passionate about fintech, thrive in environments where you can move quickly and make a big impact, and have a strong background in payments and fraud prevention, join us in our mission to make property management easy for DIY landlords.

Top Reasons to Apply: 

• You’ll own the lifeblood of our product: the seamless transfer of rent payments between tenants and landlords.
• You’ll lead a growing team of payment and fraud prevention specialists, designing world-class operations, fraud safeguards and setting a strategic vision for your space.
• You’ll partner with product, engineering, finance, and compliance teams to shape an end-to-end payments system that is secure, scalable and transparent.
• You’ll be joining a team that cares about people, purpose and performance.

What you’ll do:

• Manage and lead the payment operations and fraud prevention teams, overseeing day-to-day transaction processing, reconciliation, payout flows and issue resolution, ensuring millions of dollars in payment flows are handled accurately and on time.
• Own and continuously improve payment operations workflows including disbursement, settlement, reconciliation, returns, exception handling and root-cause analysis.
• Develop, implement and refine identity-verification and fraud-prevention workflows (in partnership with Compliance) that balance protection with a seamless tenant and landlord experience.
• Evaluate and optimize fraud detection systems, define escalation policies for suspicious behavior, oversee customer communications and monitor loss and failure metrics.
• Partner with product and engineering teams to build the long-term payments strategy, including front-end review processes, backend settlement architecture and platform migration efforts.
• Collaborate with Finance to ensure accurate reconciliation, clean audit trails and smooth interface between payments operations and financial reporting.
• Define, track and report on KPIs for payments operations and fraud prevention, monitoring trends, identifying improvement opportunities and presenting to leadership.
• Serve as the subject-matter expert for all payment-related discussions across the organization.

What you’ll bring:

• 5+ years of experience in payments operations (settlement, disbursement, processing) and/or fraud prevention in a fintech, marketplace or platform environment.
• 2+ years working with Stripe or a similarly robust payments platform that handles payouts, dispute handling, fraud detection, and identity verification.
• Proven people leadership experience (3+ years managing a team of direct reports), with a track record of building, mentoring and scaling teams and processes.
• Bachelor’s degree or equivalent experience.
• Strong problem-solving instincts and ability to prioritize across multiple tasks in a fast-moving environment.
• Excellent communication skills. You’re comfortable explaining payments flows, risks and strategy to both technical and non-technical stakeholders.
• A data-driven mindset — you use analytics to synthesize transaction data, identify patterns, propose improvements and drive operational change.
• Experience collaborating effectively across Product, Engineering, Finance and Compliance.
• Preferred: Experience leading a payments infrastructure migration, familiarity with ACH rails (NACHA rules and audit framework, return codes, bank file structures), experience in a B2C tech company, Accredited ACH Professional (APP) certification.

How we work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in our Scottsdale, AZ office. 

How we Reward you:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location