Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As a Payment Operations Associate, you will play a key role in managing customer deposits, withdrawals, and chargebacks, while also addressing related inquiries with professionalism and care. Working within our Risk and Payment Operations team, you will collaborate closely with both customers and internal teams to help recover and maximize revenue, all while actively working to prevent future losses.
What you'll do as a Payment Risk Operations Associate
- Review player deposit, withdrawal, and gameplay activity for potential fraud to ensure merchant accounts are correctly maintained.
- Maintain knowledge of the upcoming industry and product risks, regulatory changes, emerging risks, and trends.
- Support the discovery, containment, and prevention of fraud and abuse groups.
- Assist customers with issues related to deposits and withdrawals.
- Act as a point of contact for Payment Service Provider (PSP) inquiries.
- Review daily chargeback notifications of incoming disputes from Payment Service Providers within our internal database.
- Work to mitigate financial losses by handling transaction disputes and recovering funds from disputed transactions.
What you'll bring
- At least 1 year of relevant experience in banking, business or finance.
- Bachelor's degree or equivalent in relevant fields.
- Knowledge of payment processing and chargebacks, ideally in an e-commerce environment.
- Data-driven, a strategic mindset, and strong attention to detail.
- Familiarity with Slack, Zendesk, and ServiceNow would be considered an advantage.
- Ability to work on holidays and weekends.
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
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What We Do
It's simple, at DraftKings, we believe life is more fun when you're in on the action. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best, most trusted, and most customer-centric destination for our players.
We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Why Work With Us
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. Ready to own what’s next?
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our flexible hybrid policy empowers team members to work where they’re most productive—whether at home or in our collaborative offices. We trust our teams to choose what works best for them to thrive and innovate.
