Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here.
Payment Operations Associate II
Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Payment Operations Associate II, you’ll deliver exceptional service and optimize operations to make a real difference. We focus on enhancing our partner's experience, solving challenges creatively, and building trust with our partners. Make an impactful contribution in a role that values operational excellence and partner relationships!
OPPORTUNITY HAPPENS HERE — REALIZE YOURS
Alongside the best and the brightest, you will regularly:
Oversee back office and banking operations, including tasks related to Consumer Identification Program (CIP), Office of Foreign Asset Control (OFAC), account reconciliations, transaction processing, and claim resolutions for Consumer Directed Healthcare and Health Savings Account inquiries.
Meet daily productivity goals, including managing priority client tickets and responding to work requests within defined SLAs.
Communicate effectively with internal and external stakeholders, identifying and resolving issues that pose financial risks to the company.
Monitor and report on trends, ensuring consistent and high-quality work while proactively addressing potential processing issues.
Assist with special projects and other tasks as assigned by supervisor or manager to support overall business objectives and operational improvements.
ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT
Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Payment Operations Associate II, these skills are essential for success:
Abilities: Able to manage back-office banking operations, resolve client issues, and ensure accuracy in financial transactions while maintaining high productivity and efficiency
Experience: 2+ years’ experience in financial services, financial operations or related fields.
Education: High school diploma required
Location: 25% Hybrid in our Maitland, FL office
#LI-Hybrid
BECAUSE WE CARE, WE OFFER:
A flexible work environment
Competitive salaries, paid vacation, and holidays
Robust professional development programs
Comprehensive health, wellness, and financial packages
SHARED AMBITION. INSPIRED FUTURE.
At Alegeus, our success is guided by our aligned vision and values—it is how we work together and collaborate to achieve our goals.
People First. We pride ourselves in bringing talented people together and treating one another with care.
Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.
“I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked.” - Alegeus employee
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We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
The posted salary range reflects the minimum and maximum target for this position’s compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job-related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package.
Position Compensation Range:
$18.32 - $31.15Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.
Skills Required
- 2+ years experience in financial services, financial operations, or related fields.
- High school diploma.
- Experience managing back-office banking operations including CIP and OFAC-related tasks.
- Perform account reconciliations, transaction processing, and claim resolutions accurately.
- Meet daily productivity goals and respond to priority client tickets within defined SLAs.
- Communicate effectively with internal and external stakeholders and identify/resolve financial risks.
- Ability to monitor trends, produce reports, and proactively address processing issues.
- Work on special projects and tasks as assigned to support operational improvements.
- Hybrid work arrangement with ~25% on-site presence in Maitland, FL.
Alegeus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alegeus and has not been reviewed or approved by Alegeus.
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Healthcare Strength — Benefits include comprehensive medical, dental, vision, and mental‑health support, with indications of affordable single‑coverage premiums. This breadth aligns with a benefits‑technology focus and is presented as a program strength.
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Retirement Support — A 401(k) program with employer matching and significant company contributions is highlighted, alongside a defined vesting schedule. Retirement savings support is positioned as a core element of the package.
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Leave & Time Off Breadth — Generous or “unlimited” PTO and paid holidays are emphasized within the offering. Time off breadth appears strong, even if practical usage may vary by team norms.
Alegeus Insights
What We Do
Alegeus is the market leader in consumer directed healthcare solutions, offering the industry’s most comprehensive platform for the administration of healthcare benefit accounts (including FSAs, HSAs, HRAs, wellness incentive, dependent care, and commuter accounts), the industry’s most widely-used benefit debit card, and powerful consumer engagement solutions to help consumers optimize their healthcare spending and maximize their healthcare savings. Over 300 clients - including health insurance plans, third party administrators and financial institutions - leverage Alegeus’ deep expertise and proven technology to administer benefit accounts for more than 30 million members and process more than $9.1 billion in consumer healthcare payments annually.
