Payment Operations Analyst

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

This role is required to be ONSITE Monday through Thursday with Friday remote.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

The Payments Operations and Technology Analyst will support the bank’s payment operations by researching and resolving transaction-related inquiries, providing reporting and analysis, and bridging the gap between business operations and technology teams. This role will also partner closely with the Payments Strategy team to deliver actionable insights into client behavior, identify opportunities for process improvements, and recommend future enhancements to products and services.

Data & Technical Skills

• Use SQL at a working level to query databases and extract data for analysis (basic joins, filters, and validations).
• Leverage Power BI to create reports, dashboards, and visualizations that support decision-making.
• Troubleshoot and research routine data issues in collaboration with technology teams.

Analytical & Domain Knowledge

• Develop working knowledge of payment systems (ACH, wires, card, RTP, FedNow, etc.) to support resolution of inquiries and exceptions.
• Translate business questions into clear analysis, providing actionable insights.
• Monitor client transaction behavior to identify trends, gaps, and opportunities for product or process enhancements.

Collaboration & Support

• Partner with business and technology teams to triage requests and provide timely analysis.
• Document queries, findings, and recurring processes to build a knowledge base for ongoing support.
• Collaborate with the Payments Strategy team to recommend improvements and innovations based on client needs and behaviors.
• Act as a liaison between operations and technology, reducing dependency on engineering for routine data and reporting needs.

What Do You Need?

• Familiarity with SQL (basic ability to run queries, joins, and validations).
• Proficiency in Power BI
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills and ability to work across both technical and business teams.

Preferred:

• Experience in payments processing (ACH, wires, card, RTP, FedNow, or similar).
• Prior exposure to financial services, fintech, or transaction-based operations.
• Experience partnering with strategy or product teams to deliver insights.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.

The ideal candidate is curious, data-driven, and collaborative, with the ability to turn raw data into insights that shape both daily operations and long-term payment strategies. They will be comfortable navigating between technology and business conversations, with a strong interest in how client behaviors drive product improvements and operational efficiency.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.