Department: Payment Operations
Schedule: Monday - Friday 8 am - 5 pm MST
Location: Hybrid "In-Office Tuesday - Thursday
Pay: $14.50
Why Choose Conservice?Are you someone who gains personal satisfaction from turning raw data into actionable knowledge? Do you thrive in a dynamic, fast-paced environment where your insights directly drive business decisions? The Payment Operations (PayOps) team is growing, and we are looking for a key partner to tell high-impact stories with data and help lead our team to success!
Position OverviewAs a Payment Operation Analyst, you will partner directly with Team Leads and operational management to measure, optimize, and elevate performance across assigned PayOps groups (such as e-Payments or Payment Corrections). You will serve as the primary operational detective—building dynamic dashboards, analyzing key business metrics, and uncovering the "why" behind team performance to deliver actionable solutions.
Key ResponsibilitiesReporting & Visualizations: Collaborate with leadership to design, build, and maintain high-impact reports and visualizations tracking all operational aspects of your assigned PayOps group.
Actionable Insights: Dig deep into team metrics when performance deviates from targets to uncover root causes, deliver actionable insights, and guide strategy.
Operational Reporting: Perform daily data collection to populate operational dashboards, supplying team leads and executive management with daily, weekly, and monthly performance tracking.
Process & Reporting Innovation: Proactively identify gaps in current reporting and implement creative solutions if current metrics are not driving desired outcomes.
Collaboration & Leadership: Train and mentor fellow team members on daily tasks, cross-train as an operational backup, and help partner leadership achieve strategic goals.
Technical Skills: Intermediate skills in Microsoft Excel, Google Workspace, and SSRS report pulling required. Exposure to SSRS report building, Excel macros/VBA, or PowerBI is highly preferred.
Data Mastery: Exceptional talent for identifying/correcting data discrepancies and combining multiple complex datasets to build comprehensive insights.
Problem-Solving & Innovation: Proven track record of thinking outside the box to drive accurate work and continuous process improvements.
Communication & Storytelling: Excellent written and verbal communication skills with a proven ability to translate complex data into compelling business stories.
Adaptability & Drive: Ability to work independently, prioritize workload effectively, and quickly learn new software platforms.
Flexible hybrid work schedule (3 days in-office, 2 days remote)
Continuous learning, cross-training, and mentorship opportunities
Collaborative, high-impact team culture where your insights make a direct impact
Skills Required
- Intermediate Microsoft Excel skills
- Proficiency with Google Workspace
- Ability to pull SSRS reports
- Experience building reports, dashboards, and visualizations
- Ability to identify and correct data discrepancies and combine complex datasets
- Excellent written and verbal communication and data storytelling skills
- Ability to work independently, prioritize workload, and quickly learn new software platforms
- Exposure to SSRS report building
- Experience with Excel macros/VBA
- Experience with Power BI
Conservice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conservice and has not been reviewed or approved by Conservice.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, and vision with premiums that decrease over the first four years, which differentiates the offering. This structure can enhance perceived value for employees seeking stable healthcare benefits.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off begins on day one for eligible employees, including part-time, and dedicated volunteer time is provided. Immediate access and additional volunteer PTO broaden usable time off.
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Flexible Benefits — Flexible Benefits: Flexible schedules, remote/hybrid options in some teams, and internal training/career development are emphasized. These features add non-cash value that can offset merely average cash compensation for some roles.
Conservice Insights
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
