Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
Responsibilities:
Investigate and resolve payment network disputes, including chargebacks, charge slips, and other retrieval requests.
Analyze transaction data, identify trends, and gather evidence to support dispute resolution efforts.
Communicate effectively with customers, payment networks, and internal stakeholders to resolve issues promptly and efficiently.
Maintain accurate records of all disputes and customer interactions.
Stay up-to-date on payment network rules and regulations.
Identify and escalate potential fraud or risk issues.
Collaborate with internal teams to improve payment processes and prevent future disputes.
Provide exceptional customer service and maintain a positive and professional demeanor.
Contribute to team goals and initiatives.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
Similar Jobs
What We Do
Mynt is the first and only duacorn in the Philippines. It's a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology. Mynt operates two fintech companies: GXI, the mobile wallet operator of GCash — the #1 Finance App in the Philippines, and Fuse Lending, a tech-based lending company that gives Filipinos access to microloans and business loans. Mynt, through its fintech operations, is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.
