Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, Dubai, and Yerevan. FxPro boasts a diverse workforce of over 600 employees representing 50 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.
As a Payments Monitoring Specialist, you will monitor client deposits and withdrawals across FxPro's PSPs, acquirers, and payment channels, investigating issues, reporting on performance trends, and supporting fraud prevention and compliance efforts. You'll work closely with client accounting, risk, compliance, and operations teams to ensure smooth, compliant payment flows.
Responsibilities
- Monitor real-time client deposits and withdrawals across all PSPs, acquirers, and payment channels
- Investigate failed transactions, delays, or anomalies; liaise with PSPs, banks, and internal tech teams to resolve issues
- Produce daily, weekly, and monthly reports on PSP performance, failure reasons, and emerging trends
- Support clients with daily deposit and withdrawal issues in collaboration with the client accounting team
- Assist fraud prevention and compliance teams by flagging suspicious or unusual transaction patterns
- Maintain monitoring dashboards and configure alerts for downtime, high decline ratios, or abnormal payment behaviors
- Assist in onboarding and testing new PSPs, payment methods, and routing strategies
- Collaborate with Risk, Compliance, and Operations teams to ensure adherence to AML, PCI DSS, and local regulatory standards
Requirements
- Bachelor's degree in Finance, Economics, Business, IT, or related field
- 2+ years of experience in payments monitoring, PSP operations, or back-office within a brokerage, fintech, or financial services company
- Strong analytical mindset with the ability to interpret payment data and spot trends
- Familiarity with CFD/FX brokerage operations and common payment challenges in the industry (chargebacks, high decline rates, regional payment preferences)
- Experience working with multiple PSPs, acquirers, and card schemes
- Basic understanding of compliance requirements relevant to card acquiring, including AML, PCI DSS, and PSD2
- Excellent troubleshooting, communication, and escalation management skills
- Experience with payment orchestration or routing platforms is a plus
- Familiarity with fraud detection systems and 3DS routing is nice to have
- Understanding of APIs and BI tools is an advantage
Interview steps
- Recruiter screen (~30 minutes)
- Technical Interview (~1 hour)
- Final Interview with managers (~1 hour)
Our benefits
- Excellent compensation package
- Medical insurance
- Provident fund
- In-house gym with a personal trainer
- Free daily lunch catering, snacks, and beverages
- Company discount card for various products & services
- 21 days of annual leave and 10 days of sick leave annually
- Shuttle bus service from Limassol
- Birthday gift
- Relocation bonus and visa/work permit support
Skills Required
- Bachelor's degree in Finance, Economics, Business, IT, or a related field
- 2+ years of experience in payments monitoring, PSP operations, or back-office functions within brokerage, fintech, or financial services
- Strong analytical ability to interpret payment data and identify trends
- Familiarity with CFD or FX brokerage operations and payment challenges such as chargebacks, high decline rates, and regional payment preferences
- Experience working with multiple PSPs, acquirers, and card schemes
- Basic understanding of AML, PCI DSS, and PSD2 requirements
- Excellent troubleshooting, communication, and escalation management skills
- Experience with payment orchestration or routing platforms
- Familiarity with fraud detection systems and 3DS routing
- Understanding of APIs and BI tools
What We Do
FxPro is a leading online broker, with over 115+ international awards and 22+ years in the industry. We offer Contracts for Difference (CFDs) on 6 asset classes to clients in more than 170 countries worldwide. FxPro Group Limited is the holding company of FxPro Financial Services Ltd, FxPro UK Limited and FxPro Global Markets Ltd. FxPro UK Limited is authorised and regulated by the Financial Conduct Authority (registration no. 509956). FxPro Financial Services Ltd is authorised and regulated by the Cyprus Securities and Exchange Commission (licence no. 078/07) and authorised by the Financial Sector Conduct Authority ('FSCA') (authorisation no. 45052). FxPro Global Markets Ltd is authorised and regulated by the SCB (license no. SIA-F184). We provide traders with free educational resources, exclusive trading tools and world-class 24/5 customer support. Demo accounts allow traders to practise trading and gain experience in a risk-free environment
