An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
OverviewWe have an exciting opportunity for you to become an integral member of the TNS Global NOC as a Network Analyst. You will be part of an operations support team providing first-line support, partner escalation, and incident management across the TNS network.You will be responsible for monitoring and supporting our global payments network and should be familiar with maintaining high-availability networks, as well as providing timely resolutions and quality assurance for customers.Responsibilities
Working closely with your peers, you will support a diverse range of incidents or issues in order to meet service availability SLAs. Working on a shift rota (12-hour day/night shifts) providing 24 x 7 x 365 operational support, you will be responsible for:
- Monitoring and management of the Global TNS Payments network.
- Responsible for monitoring the health of network connectivity and performance.
- Monitoring and troubleshooting Linux servers hosting our payment application tools.
- Monitoring and troubleshooting of the IP transport network.
- Logging all service incidents in the incident management system.
- Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates throughout the lifecycle of the incident ticket.
- Working closely with internal technical support groups and third-party organisations in support of any given service incident.
- Post-incident impact analysis/support.
- Support of change management activities.
Qualifications
Required technical skills:
- Previous experience working in a network operations centre or technical support role.
- Experience with a ticketing system for fault tracking, for example ServiceNow or Salesforce.
- Experience with Linux operating systems and command-line interface.
- Experience with Fortinet – (FortiGates and FortiSwitch hardware, FortiManager and FortiAnalyzer management platforms).
- Understanding of SD-WAN solutions and cloud-based solutions (AWS, Azure).
- Experienced with Cisco routers and switches.
- Understanding IP routing protocols such as BGP, EIGRP, OSPF.
Required soft skills:
- Analytical approach to fault-finding with a proven ability to diagnose network problems.
- Tenacious and inquisitive in investigating and applying corrective action.
- Good personal organisational and developed time-management skills.
- Ability to work under pressure.
- Professional working attitude – strong ability to communicate effectively with local and remote team members.
Desirable knowledge:
- Payments industry knowledge.
- TLS/SSL protocol understanding (SSL certification, key exchange, CA).
- Understanding of cellular radio (3G/4G) and roaming operations.
- Internet-based operations – DNS, CDN, VPN and IPSEC protocols.
- Working knowledge of network monitoring/event management systems, for example SolarWinds, Splunk, ThousandEyes.
- ITIL knowledge/foundation certification.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Skills Required
- Previous experience working in a network operations center or technical support role
- Experience using a ticketing system such as ServiceNow or Salesforce
- Experience with Linux operating systems and command-line interfaces
- Experience with Fortinet FortiGates, FortiSwitch, FortiManager, and FortiAnalyzer
- Understanding of SD-WAN and cloud-based solutions including AWS and Azure
- Experience with Cisco routers and switches
- Understanding of BGP, EIGRP, and OSPF routing protocols
- Analytical fault-finding and network diagnosis ability
- Tenacity and inquisitiveness when investigating and applying corrective action
- Strong organizational and time-management skills
- Ability to work under pressure
- Effective communication with local and remote team members
- Payments industry knowledge
- Understanding of TLS and SSL protocols, certificates, key exchange, and certificate authorities
- Understanding of cellular radio, including 3G, 4G, and roaming operations
- Knowledge of DNS, CDN, VPN, and IPsec protocols
- Experience with network monitoring and event management systems such as SolarWinds, Splunk, or ThousandEyes
- ITIL knowledge or foundation certification
Transaction Network Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Transaction Network Services and has not been reviewed or approved by Transaction Network Services.
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Leave & Time Off Breadth — Time off is considered a relative strength, with excellent PTO highlighted and increases after five years. Flexibility around taking time away from work supports a better overall balance for many roles.
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Flexible Benefits — Remote work options and flexibility are frequently highlighted alongside compensation and benefits, improving work-life fit for some teams. This flexibility helps offset more mixed views on other elements of the package.
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Healthcare Strength — Core medical, dental, and vision coverage are in place and are described as solid or subsidized in some contexts. Benefits are presented as competitive, reinforcing a stable baseline of health coverage.
Transaction Network Services Insights
What We Do
Transaction Network Services (TNS) is a leading global provider of data communications and interoperability solutions. Our global network and innovative value-added services enable transactions and the exchange of information to many of the world’s leading retailers, banks, payment processors, financial institutions and telecommunication firms. Founded in 1990 in the United States, TNS has grown steadily and now provides services to customers in over 60 countries across the Americas, Europe and the Asia Pacific region, with our reach extending to many more. TNS has designed and implemented a global data network which supports a variety of widely accepted communications protocols and is designed to be scalable and accessible by multiple methods.
