Payment Lifecycle Specialist (Quality Control)

Job Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
Quality Control analyst will validate the requests and maintenance performed coming from the Critical Entry, Payments and Interface Integrity teams regarding a client's bill. This position supports RAMP/SOX/RCSA testing, reporting and coordination across the global team. Operating domestically on the Corporate Analysis Product (CAP) system; internationally on the Treasury Service Billing (TSB) system for Europe, Middle East, and Africa (EMEA) & Asia Pacific (APAC).
Job Responsibilities:

• Learning the various systems used, processes performed, and reports completed by the Quality Control team.
• Processing with accuracy, care and precision and aim for \"zero defects\" or no mistakes in work processed.
• Escalating issues timely to management.
• Maintain a strong risk/control orientation.
• Validate (100%) all system maintenance done by the processors in the operating units (Critical Entry and Payments)..
  1. Correct interpretation of the requests.
  2. Completeness of the tasks
  3. All the necessary supporting documents are complete
• Ensure that there is correct interpretation of the request by the processor.
• If an error is found, write an error correction form and ensure that the correction is done accurately and within SLA.
• Follow established scripts and protocols to resolve basic or repetitive issues within established guidelines.

Required Qualifications, Skills and Capabilities:

• Strong analytical skills and is process oriented.
• Ability to understand billing processes and associated details.
• Ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint.
• Bachelor's degree is required.
• Strong verbal and written communication skills.
• Able to operate independently, follow tight deadlines, organize and prioritize work.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.