Payment Lifecycle Specialist IV

Job Description
Join a team of passionate and curious members who are ready to make an impact.
As a Payment Lifecycle Specialist IV within the Payments Investigations Function, you will support the day-to-day operations by investigating, conducting callback validation, and resolving Client Investigation inquiries pertaining to wire transfers on Chase branches for Treasury Clients.
Job responsibilities:

• Conduct callback to Chase retail clients and validate their amendment, recall cancellation, and debit authorization.
• Ensure investigations and transactions are processed in accordance with documented procedures.
• Undertake various functions within the team and ensure that all relevant deadlines and stipulated controls are met.
• Process manual instructions received on fund / wire transfers for global currencies.
• Analyze information to determine accuracy and completeness of data.
• Assist in the training/education of other members in job functions/procedures relating to the unit.
• Process any required back-up tasks relating to production, identifying ways to improve current work practices.
• Work with minimum supervision and act on own initiative to identify tasks to be undertaken.
• Participate in the rotation of functions within the group ensuring no degradation to workflows.

Required qualifications, capabilities, and skills:

• Graduate with good academic record.
• Excellent communication skills.
• Customer oriented
• Experience and a working knowledge of various aspects of International Payment Processing Operations.
• Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
• Excellent written & oral communication skills in English.
• A proactive approach to problem solving, taking ownership of issues, and having the determination to follow through. Escalate issues as appropriate.
• An acute client focus with a good analytical approach.
• Knowledge of working on Computers, MS Access, Excel, PowerPoint, and Word.

Preferred qualifications, capabilities, and skills:

• Working Knowledge of SWIFT & international payment conventions & practices is preferable.
• Experience in the back-office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank.
• Clear and excellent communication skills.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.