Join our team to support day-to-day operations in the Payments Investigations Function, handling client inquiries and wire transfers. We are seeking a passionate and curious team member ready to make an impact and adapt to the dynamic nature of day-to-day operations. This role offers an opportunity for growth and positioning our global team for the future.
As a Payments Lifecycle Specialist IV within the Payments Investigations Function, you will be tasked with the daily support of operations. Your role will involve investigating and resolving client inquiries related to wire transfers for Treasury Clients at Chase branches. Under the supervision of an associate of the function, you will ensure the accurate and efficient processing of all investigations and transactions, strictly adhering to documented procedures and controls.
Job responsibilities:
- Ensure investigations and transactions are processed according to documented procedures.
- Undertake various functions within the team, meeting all relevant deadlines and controls.
- Process manual instructions for fund/wire transfers in global currencies.
- Analyze information to ensure data accuracy and completeness.
- Assist in training and educating team members on job functions and procedures.
- Perform backup tasks related to production and identify improvements in work practices.
- Review, research, and pass manual entries to resolve funds transfer inquiries.
- Interact with clients or the Client Service team to provide or receive updates on wire transfer inquiries.
- Work with minimal supervision, taking initiative to identify tasks.
- Participate in the rotation of functions within the group to maintain workflow efficiency.
Required qualifications, skills, and capabilities:
- Graduate with a good academic record.
- Experience and working knowledge of international payment processing operations.
- Strong interpersonal skills for effective communication at all levels; must be a team player.
- Excellent written and oral communication skills in English.
- Proactive problem-solving approach, taking ownership of issues and escalating as appropriate.
- Acute client focus with strong analytical skills.
- Proficiency in using computers, including MS Access, Excel, PowerPoint, and Word.
Preferred qualifications, skills and capabilities:
- At least 2 years of experience in back-office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank as a supervisor is beneficial.
- with payment processing experience or investigations experience
- Working knowledge of SWIFT and international payment conventions and practices is preferable.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Graduate with a good academic record
- Experience and working knowledge of international payment processing operations
- Strong interpersonal skills and team collaboration
- Excellent written and oral communication skills in English
- Proactive problem-solving and ownership of issues with appropriate escalation
- Client-focused with strong analytical skills and attention to data accuracy
- Proficiency using computers, including MS Access, Excel, PowerPoint, and Word
- At least 2 years of experience in back-office operations or supervisory experience at a bank
- Payment processing or investigations experience
- Working knowledge of SWIFT and international payment conventions
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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