Payment Lifecycle Manager II - Investigations EMEA (Commercial & Investment Bank)

Job Description
At JPMorgan Chase, diversity, opportunity, and inclusion are integral to our culture, enhancing our workforce and promoting success. We foster an environment of openness and meritocracy, ensuring equal opportunities for all to succeed authentically. We value diverse perspectives for their strength and creativity, enriching both client and employee experiences. If you're passionate, curious, and eager to make an impact, join us in shaping the future of our business.
As the Payment Lifecycle Manager II (Assistant Vice President) in the Investigations EMEA team, you will manage a team of 19-30 staff members providing service and clearing services in a 24 X 7 environment. You will support Global Core Cash Operations encompassing Asia, EMEA, and WHEM regions. You will have a direct reporting line into the Vice President - Services and will be directly responsible for the day-to-day operations, including transaction processing, client service, and investigations of client/third-party bank inquiries. You will be responsible for understanding the key metrics and risk components within each Line of Business (LOB) and manage the team to meet the financial plans put forth by these LOBs, while partnering globally with the regions where the business operations are located. .
Job Responsibilities:

• Meet client deliverables with a high level of timeliness and accuracy.
• Foster an environment focused on quantifiable productivity and quality.
• Review processes and performance regularly to improve departmental competency and performance ratings.
• Review and document new procedures to ensure process consistency.
• Identify business knowledge gaps and assign ownership of deliverables to team members.
• Interact effectively and professionally with global location managers.
• Monitor Management Information System data to ensure timely resolution of all issues.
• Review all key aspects with direct reports, setting clear expectations and serving as a role model through accountability.
• Develop and foster a team that is responsive to dynamic organizational and operational changes.
• Oversee the Performance Management and Talent Review process for the team.
• Motivate and guide direct reports, promoting positive behavior and accountability.

Required Qualifications, Skills, and Capabilities:

• Master's degree (e.g., CA, ICWA, MBA) with at least 5 years of post-qualification experience, or a Bachelor's degree with a minimum of 7 years of work experience in a financial institution.
• Working knowledge of various aspects of international payment processing and/or investigations operations.
• Working knowledge of SWIFT and international payment conventions and practices.
• Strong interpersonal skills with the ability to communicate effectively at all levels, both internally and externally.
• Excellent written and oral communication skills in English.
• Demonstrated leadership and people management skills with experience managing a team of 20-40 employees.
• Proven ability to build strong business relationships within the site and across the business.
• Proactive approach to problem solving, with ownership of issues and determination to follow through; escalate issues as appropriate.
• Ability to use creative problem-solving techniques to address business issues.
• Strong personal computer and analytical skills.
• Experience working or partnering with Risk, Audit, and Compliance to meet organizational objectives.

Preferred Qualifications, Skills, and Capabilities:

• Prior experience in client and third-party bank investigations for multicurrency payments.
• Project management or implementation experience.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.