You have experience working as part of a global team with good interpersonal skills. You have good attention to detail and able to communicate internally & externally at all levels. Additionally, you are looking for professional growth. You have found the right team.
As a Payment Lifecycle Analyst – Receivables Monitoring, within JPMorgan Chase you will be part of the Command Center team with the primary responsibility to monitor various application infrastructures while ensuring daily batches are completed by domestic and offshore keying sites. Your responsibility as a monitoring team will be to escalate all issues and rejections to the production managers in order to remediate and resolve incidents with minimal business impact.
This role is focused on real-time operational monitoring, incident coordination, and service resilience for critical business and payment platforms. The Command Center team has a “Follow the Sun” model and will require some work to happen off-hours via remote access and mobile phone. You will have heavy interaction with Information Technology teams including developers, information/data security, networking, system administrators, and information technology operations. This is an “Eyes on Glass” function. Hence, teamwork is required to coordinate coverage during breaks.
Job Responsibilities
- Monitor systems and transmission files, establishing appropriate routines, alerts, and controls to ensure stable operations.
- Accuracy in Monitoring in line with Standard Operating Procedures with no errors for the Global Command Center team.
- Ensure end-to-end case ownership and governance for inquiries received via email and internal transfers, including response quality, turnaround time, and stakeholder communication.
- Open and Initiate Pre-Authorized Contribution tickets.
- Participate in all Incident Management calls and provide the relevant information to the line of business technical and operation teams.
- Manage and respond to internal Stakeholder inquiries raised via Teams Chat and Emails.
- Be audit focused in all BAU activities, comply with the firm's policies & SOPs, thorough knowledge of SOPs/related check points.
- Take ownership of projects and take it to closure for the benefits of the team.
- Identify opportunities for process efficiency & implement in a controlled manner
- Exhibit effective communication with key stakeholders. Exercise good judgment and degree of confidentiality.
- Perform all work in accordance to department procedures and within productivity processing and quality standards. Support any testing, implementation events as required.
Required qualifications, capabilities, and skills
- Experience of working as part of a Global team.
- Excellent written & oral communication skills in English.
- Good Interpersonal skills to be able to communicate internally & externally and at all levels
- Proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
- Strong data analysis and performance management skills (trend analysis, KPI design, insight communication) to drive decisions with senior stakeholders.
- Demonstrated ability to lead through ambiguity, manage competing priorities, and deliver outcomes in a fast-paced, high-volume environment.
- Must be able to work under pressure & deadline driven environment.
- Good time management skills.
- Analytical with ability to quickly assess situations and resolve complex issues.
- Ability to use creative problem solving techniques to solve business issues.
Preferred qualifications, capabilities, and skills
- Knowledge of payments workflow
- Experience in Payments, Cash, or Treasury Operations, including controls, issue management, and operational risk remediation.
- Understanding of accounting and money movement processes across global payments.
- Strong attention to detail with a consistent track record of quality and accuracy.
- Demonstrated ownership mindset and commitment to high standards, including sustainable problem resolution and control discipline.
Shift and Coverage Commitment
- Work the assigned shift of 11:00 AM to 8:00 PM ET.
- Participate in rotating Weekend coverage (Saturday & Sunday) - 11:00 AM to 8:00 PM ET.
- US Holiday coverage (Rotating) - 11:00 AM to 8:00 PM ET.
- Occasional resiliency coverage for other sites (Non - US Hours)
- ANTICIPATED START DATE: JANUARY 2027
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Experience working as part of a global team
- Excellent written and oral communication skills in English
- Strong interpersonal skills for internal and external communication at all levels
- Proactive problem-solving approach, issue ownership, follow-through, and appropriate escalation
- Strong data analysis and performance management skills, including trend analysis, KPI design, and insight communication
- Ability to lead through ambiguity, manage competing priorities, and deliver outcomes in a fast-paced, high-volume environment
- Ability to work under pressure in a deadline-driven environment
- Good time management skills
- Analytical ability to quickly assess situations and resolve complex issues
- Ability to use creative problem-solving techniques to resolve business issues
- Knowledge of payments workflow
- Experience in payments, cash, or treasury operations, including controls, issue management, and operational risk remediation
- Understanding of accounting and money movement processes across global payments
- Strong attention to detail and a consistent track record of quality and accuracy
- Ownership mindset and commitment to high standards, sustainable problem resolution, and control discipline
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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