Lead a team that keeps payment investigations moving every day. In this role, you’ll supervise shift delivery, resolve exceptions, and improve how work gets done. You’ll partner closely with other operations sites to meet business targets and support a strong client experience. If you enjoy leading through change and developing others, this role offers meaningful impact and growth.
As a Payment Lifecycle Analyst in the Payments Investigations Function, you will manage day-to-day operations by overseeing shift execution and supporting the timely resolution of investigations and exceptions. You will provide indirect leadership for a team of 8 to 10 members, coordinate with partner operations sites, and help deliver business targets through strong execution, reporting, and continuous improvement.
Job responsibilities- Supervise shift delivery to ensure work items are completed accurately and on time to agreed service standards.
- Monitor exceptions and drive timely resolution through follow-up and escalation as needed.
- Track procedure changes and ensure the team is informed and ready to execute updates.
- Prepare weekly and monthly management reports to support performance monitoring and decision-making.
- Identify opportunities to improve process efficiency and support implementation of improvements.
- Assess training needs and partner with the team lead to deliver required training.
- Build strong relationships with partner sites and key stakeholders to support smooth daily execution.
- Hold a graduate degree.
- Have 4 years of experience in financial operations processing, including team leadership experience in a similar environment.
- Demonstrate working knowledge of international payment processing operations.
- Demonstrate working knowledge of payment messaging standards, including SWIFT and ISO payment message formats.
- Demonstrate strong interpersonal skills and ability to communicate effectively at all levels, internally and externally.
- Demonstrate excellent written and oral communication skills in English, including people leadership skills.
- Demonstrate a proactive approach to problem solving, including ownership through resolution and appropriate escalation.
- Demonstrate experience partnering with controls and training stakeholders to meet organizational objectives.
- Demonstrate strong analytical skills and proficiency in Microsoft Office applications, with ability to use data tools as needed.
- Demonstrate experience in back-office banking operations as a supervisor.
- Demonstrate experience leading investigations involving clients and third-party banks for multi-currency payments.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Graduate degree
- 4 years of experience in financial operations processing, including team leadership
- Working knowledge of international payment processing operations
- Working knowledge of payment messaging standards, including SWIFT and ISO payment message formats
- Strong interpersonal skills and ability to communicate effectively at all levels
- Excellent written and oral communication skills in English, including people leadership skills
- Proactive problem solving with ownership through resolution and appropriate escalation
- Experience partnering with controls and training stakeholders to meet organizational objectives
- Strong analytical skills and proficiency in Microsoft Office applications; ability to use data tools as needed
- Experience in back-office banking operations as a supervisor
- Experience leading investigations involving clients and third-party banks for multi-currency payments
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
-
Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
-
Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
