The Role
Manage and optimize payment channels and integrations with MMOs, PSPs, and banks; provide technical support, monitor transaction performance, handle incidents, coordinate fixes, and ensure SLA and regulatory compliance.
Summary Generated by Built In
1. Payment Channels Specialist
Role Overview
The Payment Channels Specialist will be responsible for managing, monitoring, and optimizing all payment channels and integrations with external partners. This role serves as a key technical and operational liaison between PalmPay and external parties, ensuring stable payment flows, quick issue resolution, and continuous improvement of payment services.
Key Responsibilities
Qualifications & Experience
Role Overview
The Payment Channels Specialist will be responsible for managing, monitoring, and optimizing all payment channels and integrations with external partners. This role serves as a key technical and operational liaison between PalmPay and external parties, ensuring stable payment flows, quick issue resolution, and continuous improvement of payment services.
Key Responsibilities
- Oversee all payment channels, including collections and disbursements across MMOs, PSPs, banks, and other financial institutions.
- Manage and support integrations with external partners, ensuring seamless connectivity and performance.
- Act as the primary technical point of contact between PalmPay and external partners for payment-related issues.
- Provide first-level and second-level technical support to external partners, including troubleshooting transaction failures, reversals, and reconciliation issues.
- Coordinate closely with internal technology teams to implement fixes, upgrades, or enhancements to payment integrations.
- Monitor transaction performance, uptime, and success rates across all channels and proactively address anomalies.
- Support testing, certification, and rollout of new payment channels or system changes.
- Ensure compliance with SLAs, operational procedures, and regulatory requirements related to payment processing.
- Prepare reports on channel performance, incidents, and improvement recommendations.
- Participate in incident management, root cause analysis, and post-incident reviews with internal and external stakeholders.
Qualifications & Experience
- 2–5 years of experience working in Mobile Network Operators (MNOs), Payment Service Providers (PSPs), or Banks only.
- Strong understanding of payment systems, APIs, transaction flows, and settlement processes.
- Experience working with technical teams and external vendors.
- Ability to work under pressure and handle critical payment incidents.
- Strong communication and stakeholder management skills.
Skills Required
- 2-5 years of experience working in Mobile Network Operators (MNOs), Payment Service Providers (PSPs), or Banks
- Strong understanding of payment systems, APIs, transaction flows, and settlement processes
- Experience working with technical teams and external vendors
- Ability to work under pressure and handle critical payment incidents
- Strong communication and stakeholder management skills
- Experience with transaction monitoring, reconciliation, and incident management
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The Company
What We Do
PalmPay is building the financial superapp for Africa
