Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Payer Knowledge Associate
We are looking for a Payer Knowledge Associate to join the Payer Knowledge Services team. In this role, the Payer Knowledge Associate will work to research, communicate, and manage complex payer and industry changes that impact athenahealth and its operations or strategies. This individual will be curious, analytical, and detail-oriented with a willingness to learn about key healthcare industry players and trends at both macro and micro levels. This individual will act as the gatekeeper of the research and knowledge gained and will collaborate with stakeholders to help drive changes across athena’s services that ensure our providers can continue providing care without service disruption.
The Payer Knowledge Associate will also appreciate the potential of AI and emerging technologies to improve research, analysis, and operational workflows. This individual should be interested in using these tools thoughtfully and responsibly while applying sound judgment and validating the accuracy of their outputs.
The Team:
Payer Connection Services builds and maintains the payer knowledge and connectivity that support athenahealth’s service performance. The team acquires, curates, and communicates the payer, industry, and network knowledge needed to keep transactions moving and help our teams and customers respond to change.
Job Responsibilities
Develop an in-depth knowledge of athena’s services to optimize payer research across many different functions, ensuring that athenahealth remains at the forefront of the healthcare industry and payer changes
Research payer policies, industry developments, regulatory updates, reimbursement trends, and other changes that may affect athenahealth, its workflows, or its customers
Execute on assigned projects that impact key workflows in the claim cycle, our Rules Engine, and shifts in healthcare reimbursement to aid in our clients’ ability to improve revenue
Manage multiple detail-intensive and interdependent assignments, communicate risks or delays proactively, and follow work through to completion
Typical Qualifications
1+ years of professional work experience required; experience in healthcare, research, operations, or a related field preferred
Strong organizational skills and the ability to manage multiple priorities, dependencies, and deadlines.
High degree of intellectual curiosity in the changes in healthcare
Clear and effective written and verbal communication skills
A proactive, resourceful approach to solving problems and working through ambiguity.
Interest in AI and emerging technologies, including a willingness to learn how they can be used responsibly to improve research and operational workflows.
This individual will be expected to be in office 1-2 days per week
Expected Compensation
$63,000 - $107,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Skills Required
- At least 1 year of professional work experience
- Strong organizational skills and ability to manage multiple priorities, dependencies, and deadlines
- Clear and effective written and verbal communication skills
- Proactive and resourceful approach to problem-solving and ambiguity
- Interest in AI and emerging technologies and willingness to learn responsible applications
- Ability to work in the office 1–2 days per week
- Experience in healthcare, research, operations, or a related field
- Intellectual curiosity about changes in healthcare
athenahealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about athenahealth and has not been reviewed or approved by athenahealth.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision options alongside additional protections like accident and critical illness coverage. Mental health support and EAP-style counseling resources are also part of the package.
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Leave & Time Off Breadth — Time-away offerings include PTO that covers vacation and sick time, paid holidays, and options for leaves of absence and sabbaticals. Flexible time off is positioned as a meaningful part of the overall rewards package for some roles.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching, supported by broader financial wellbeing resources. Equity and performance bonuses are also referenced as part of total rewards.
athenahealth Insights
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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