The Role
Provides high-quality patron service by processing subscriptions, ticket orders, exchanges, and related transactions. Performs cross-selling, upselling, donation requests, ticket mailing, and customer support. Assists with Tessitura training documentation, trains and tests new employees, tracks incentive contests, and performs scheduled concert duty. Requires evening, weekend, and holiday availability.
Summary Generated by Built In
Job Title: Patron Services Senior Representative
Department: Patron Services
Reports to: Sr. Manager, Patron Services
Status: Part-time, non-exempt
Principal Responsibilities:
- Uphold and embody the Symphonys customer service mission to: create raving fans at every customer touch point through proactively offering superior service, personalized care and a positive experience that exceeds customer expectations.
- Process subscription, single ticket orders, and exchanges.
- Ensure completion of all transactions up to and including subscription sales, information screens, and mailing of tickets in an accurate manner.
- Engage successfully in cross-selling, up-selling, and donation asks.
- Assist Sr. Manager with creating a new V11 Tessitura training document.
- Assist Assistant Manager with training and testing new Patron Services employees.
- Promote and Track Patron Services Incentive contests.
- Concert duty as scheduled.
- Perform additional duties as required by the Houston Symphony.
Qualifications
- Experience in customer service and/or ticket office subscription sales techniques.
- Excellent communication skills.
- High School Diploma or equivalent, college degree preferred.
- Professional demeanor.
- Proficient in Microsoft.
- Strong initiative and ability to work independently and as part of a team.
- Flexibility and the ability to multi-task.
- Ability to work evening and weekends, including some holidays.
- Knowledge of and interest in classical music preferred.
Skills Required
- Experience in customer service and/or ticket office subscription sales techniques
- Excellent communication skills
- High school diploma or equivalent
- College degree
- Professional demeanor
- Proficiency in Microsoft software
- Strong initiative and ability to work independently and as part of a team
- Flexibility and ability to multitask
- Ability to work evenings, weekends, and some holidays
- Knowledge of and interest in classical music
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The Company
What We Do
The Houston Symphony is a world-class orchestra and cultural leader in Houston, committed to creating extraordinary musical experiences for all. Its mission is to inspire and engage a large and diverse audience through exceptional orchestral performances, educational programs, and community activities.
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