The Role
The Patron Services Representative handles inbound calls from patrons, processes ticket orders, ensures accurate ticket handling, and engages in customer service efforts.
Summary Generated by Built In
Job Title: Patron Services Representative
Department: Patron Services
Reports to: Director, Patron Services
Status: Part-time, non-exempt
Essential Job Functions:
- Act as phone representative in taking inbound calls from Symphony patrons.
- Uphold and embody the Symphony’s customer service mission through proactively offering superior service, personalized care, and a positive experience that exceeds customer expectations.
- Process subscription and single ticket orders in the “Tessitura” ticketing system, including the facilitation of subscriber ticket exchanges and season ticket renewals.
- Ensure the accurate processing and mailing of customer tickets.
- Engage successfully in cross-selling, up-selling, and donation asks.
- Balance daily receipts.
- Work box office concert duty, as scheduled.
- Perform additional duties as required by the Houston Symphony.
- High School Diploma or equivalent, college degree preferred.
- Experience in customer service and/or ticket office sales.
- Professional demeanor.
- Computer literacy.
- Strong initiative and ability to work independently and as part of a team.
- Flexibility and the ability to multi-task.
- Ability to work evenings and weekends, including some holidays.
- Knowledge of and interest in classical music preferred.
Skills Required
- High School Diploma or equivalent
- Experience in customer service and/or ticket office sales
- Professional demeanor
- Computer literacy
- Ability to work evenings and weekends
- Knowledge of and interest in classical music
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The Company
What We Do
The Houston Symphony is a world-class orchestra and cultural leader in Houston, committed to creating extraordinary musical experiences for all. Its mission is to inspire and engage a large and diverse audience through exceptional orchestral performances, educational programs, and community activities.
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