The Role
The Patron Services Representative handles inbound calls, processes ticket orders, offers customer service, engages in sales, and balances receipts.
Summary Generated by Built In
Job Title: Patron Services Representative
Department: Patron Services
Reports to: Director, Patron Services
Status: Part-time, non-exempt
Wage: Wage starts at $13.00 / hour, with a competitive wage increase program
Essential Job Functions:
- Act as phone representative in taking inbound calls from Symphony patrons.
- Uphold and embody the Symphony’s customer service mission through proactively offering superior service, personalized care, and a positive experience that exceeds customer expectations.
- Process subscription and single ticket orders in the “Tessitura” ticketing system, including the facilitation of subscriber ticket exchanges and season ticket renewals.
- Ensure the accurate processing and mailing of customer tickets.
- Engage successfully in cross-selling, up-selling, and donation asks.
- Balance daily receipts.
- Work box office concert duty, as scheduled.
- Perform additional duties as required by the Houston Symphony.
- High School Diploma or equivalent, some completed college courses is a plus
- Experience in customer service and/or ticket office sales.
- Professional demeanor.
- Computer literacy.
- Strong initiative and ability to work independently and as part of a team.
- Flexibility and the ability to multi-task.
- Ability to work evenings and weekends, including some holidays.
- Knowledge of and interest in classical music preferred.
Skills Required
- High School Diploma or equivalent
- Experience in customer service and/or ticket office sales
- Professional demeanor
- Computer literacy
- Strong initiative and ability to work independently and as part of a team
- Flexibility and the ability to multi-task
- Ability to work evenings and weekends, including some holidays
- Knowledge of and interest in classical music
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The Company
What We Do
The Houston Symphony is a world-class orchestra and cultural leader in Houston, committed to creating extraordinary musical experiences for all. Its mission is to inspire and engage a large and diverse audience through exceptional orchestral performances, educational programs, and community activities.
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