This a 9 month position, working the academic year from approximately last Monday in August through first Friday in May.
Under the direction of the Director of the Library and Information Resources, The Patron Services Assistant will provide high quality customer service to library patrons, execute and process all circulation procedures, and provide assistance to patrons in the use of library resources both from within and outside of the institution, computers, and equipment.
Essential Functions of Job:
1. Provide customer friendly service at the circulation desk and assist library users.
2. Open the library by 7:45 a.m. on weekday mornings; preparing the library for business.
3. Assist patrons with locating, checking out and returning library materials.
4. Communicate with students, faculty, and staff regarding materials checked out or borrowed for them on ILL.
5. Manage both incoming and outgoing ILL requests; locate and retrieve books, articles, etc. for patrons; and maintain accurate records daily.
6. Organize the reserve materials; enter and maintain the reserves list; prepare reserve articles and books consulting faculty concerning student access and copyright compliance, updating the materials as needed each semester.
7. Accurately and efficiently fulfil requests for students, faculty, and staff generated in the library system, i.e. Scan on Demand.
8. Supervise usage and operation of the printers/copiers.
9. Produce and distribute overdue notices and maintain relevant files.
10. Master the use of the library automation system essential to circulation desk procedures.
11. Maintain a basic knowledge of the library software and databases, sufficient to assist library patrons in selecting a resource and getting into and out of electronic materials.
12. Produce and post notices for library events or any changes in the library regular schedule, including closures, special events and the like.
13. Gather and compile library statistical data such as gate counts, ILL, patron counts or the like, and provide analysis as requested.
14. Create displays and provide informational materials to promote the use of library materials and events.
15. Develop programming and engagement activities in support of library or university activities.
16. Oversee usage of library materials and resources by community patrons.
17. Assist with hiring, supervising, and scheduling of work study staff.
18. Fill in and/or assist in technical services as required.
19. Work nights and weekends as needed.
The above statements describe the general nature and level of work to be performed; they are not to be construed as an exhaustive list of responsibilities.
QualificationsQualifications and Requirements:
1. Two years of higher education or BA preferred.
2. Possess clear and effective communication skills
3. Ability to provide excellent customer service in person, on the telephone, and virtually
4. Experience with commonly used computer software and aptitude for learning operating systems used by the university and the library
5. Experience with operating various kinds of office equipment such as computers, printers, and copiers
6. Ability to interpret and apply library policies and procedures
7. Experience with graphic design software 8. Basic knowledge of the norms and practices of higher education
Working Conditions:
1. Sufficient clarity of speech and hearing to be able to communicate effectively
2. Sufficient vision to be able to produce and review a variety of communications and materials in electronic and hardcopy form
3. Ability to operate office machines, to access relevant library materials and operate a keyboard.
3. Sufficient mobility to be able to transport materials
4. Abilty to stoop, reach and push well enough to perform circulation and delivery procedures and to retrieve materials from shelves
5. Must handle diverse work problems on a daily basis
6. Must communicate by verbal feedback in a professional manner
7. Must be able to resolve problems, handle conflict and make effective decisions under pressure
Please include a cover letter and resume with your application. All applicants must apply via our online application process.
Pre-employment background check required.
Skills Required
- Two years of higher education or BA
- Clear and effective communication skills
- Ability to provide excellent customer service in person, by telephone, and virtually
- Experience with commonly used computer software and aptitude for learning university and library operating systems
- Experience operating office equipment such as computers, printers, and copiers
- Ability to interpret and apply library policies and procedures
- Experience with graphic design software
- Basic knowledge of the norms and practices of higher education
- Pre-employment background check
What We Do
Grand View University is a private liberal arts institution in Des Moines, Iowa, offering bachelor's and master's degrees. Affiliated with the Evangelical Lutheran Church in America, it focuses on the development of the whole person and prepares a diverse student body for successful careers through a career-oriented, liberal arts-grounded curriculum.
