Patient & Healthcare Experience Lead

Sorry, this job was removed at 04:09 p.m. (UTC) on Friday, May 30, 2025
Be an Early Applicant
Mumbai, Maharashtra, IND
Hybrid
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
We’re in relentless pursuit of breakthroughs that change patients’ lives.
The Role
The role is responsible for driving performance in marketing and sales by optimizing digital & virtual engagement channels, building a data-driven culture and delivering innovative solutions that enhance the patient & customer experience. The role acts as a connector between local critical business needs and Chief Marketing Office (CMO) /Emerging Markets Commercial Office(EMCO) driving optimization and standardization when needed. Some of the main areas of focus are
  • Omnichannel Customer & Patient Engagement
  • Channel and Content Management
  • CFC execution metrics and tools
  • Drive excellence in execution by driving key projects, strategic initiatives and close partnership with both sales and marketing teams.
  • Drive excellence in integrated marketing adoption for India and local marketers by evaluating customer insights, defining patient journeys, building omnichannel customer engagement and content management.
  • Drive key marketing execution projects (New WoW & Adobe WF), and strategic link with COLAB, content re-use and roll out/ adoption of Data Hub
  • Accelerate innovation and provide data visibility for performance improvement in projects that touch both marketing and sales.
  • Marketing led: Omnichannel Experience & Insights, Content Process Effectiveness, Channel Management
  • Sales led: Effective adoption of DSP, WABs, and RTEs, focused on productive and quality HCP visits. Drive the adoption of International Sales Standards to have a more effective and competitive CFC Team.
  • Structure and drive the adoption of the framework to operate Marketing and CFC SMEs Communities of Practice and incentivize a culture of innovation, knowledge sharing and excellence.
  • Partner with EM Mktg and L&D to drive the adoption of the integrated marketing capabilities and CFC effectiveness excellence
  • Lead cross-brand Patient Experience & Engagement, by partnering with CBM/CBL to develop impactful patient activation solutions.

BASIC QUALIFICATIONS & EXPERIENCES
  • Master's degree in business administration or Masters in Data Analytics/Data Science
  • 15+ years of commercial experience across pharma and or other industries
  • Experience in marketing/ digital marketing/ leading omnichannel marketing strategy/ KPIs management
  • Exposure to Salesforce excellence will be an advantage.
  • Track record of strong networking and working collaboratively across functions and geographies in matrix organizations
  • Strong analytical prowess to conduct root cause analysis to diagnose and prioritize the right problem/solution (i.e., solve the cause, not the symptom)
  • Influencing skills, ability to work with cross functional teams to drive common organizational output.
  • Ability to work flexibly to accommodate global time zones.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Marketing and Market Research

What the Team is Saying

Daniel
Anna
Esteban
Pfizer

Pfizer Compensation & Benefits Highlights

  • Healthcare Strength Multiple U.S. medical plan options include telehealth, comprehensive mental‑health support, fertility/family‑building benefits, transgender‑inclusive coverage, and certain Pfizer medications at no cost. A Wellbeing Wallet and wellness resources broaden the health and wellbeing offering.
  • Retirement Support A 401(k) with company matching is paired with an additional Pfizer Retirement Savings Contribution, alongside company‑paid life and disability insurance. One‑on‑one financial planning support is provided through Fidelity.
  • Leave & Time Off Breadth Paid time off spans vacation, holidays, and personal days, with additional caregiver and medical leave. U.S. parental leave commonly includes 12 weeks paid with options for additional unpaid bonding time and a return‑to‑work transition.

Pfizer Insights

Similar Jobs

Pfizer Logo Pfizer

Manager, Secretarial & Shareholder Services, India

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
In-Office
Mumbai, Maharashtra, IND
121990 Employees

Pfizer Logo Pfizer

Senior Director, Internal Medicine Portfolio Strategy Lead

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
In-Office or Remote
10 Locations
121990 Employees
215K-358K Annually

Pfizer Logo Pfizer

Director, Portfolio Strategy Inflammation & Immunology

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
In-Office or Remote
10 Locations
121990 Employees
177K-294K Annually

Pfizer Logo Pfizer

Senior Associate, Senior Central Monitor, Risk Based Monitoring

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
In-Office
Mumbai, Maharashtra, IND
121990 Employees
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: New York, NY
121,990 Employees
Year Founded: 1848

What We Do

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Why Work With Us

We are the inventors, the problem solvers, the big thinkers — those who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery

Pfizer Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: 2.5 days a week
Company Office Image
HQHudson Yards
Provincia de Buenos Aires
Andover, MA
Athens, GR
Chennai, IN
Collegeville, PA
Durham, NC
Groton, CT
Madison, NJ
Madrid, ES
Mumbai, Maharashtra
Rochester, MI
San Diego, CA
Seattle, WA
Company Office Image
Tampa, FL
Center for Digital Innovation
Learn more

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account