Patient Care Coordinator

MEET CLOVER HEALTH HOME CARE

Clover is reinventing health insurance by working to keep people healthier.

Our Clinical Team is a group of caring and passionate professionals dedicated to improving the lives of our most vulnerable members. Our team includes physicians, nurses, social workers, medical assistants, behavioral health specialists and others who provide in-home primary care and transitional care services. A goal for this program is to improve our offering of palliative and supportive care services for members with advanced illness.

As a Patient Care Coordinator (PCC), you will be the central point of contact and communication for the primary care provider (PCP), medical assistant (MA), patients, caregivers, and external agencies. Your role involves overseeing the coordination of patient care, ensuring timely communication with healthcare professionals, and supporting the Senior Practice Manager to maintain optimal office operations and customer service standards.

As a Patient Care Coordinator, you will:

• Be the communication hub for the entire care team—whether it’s patients, caregivers, doctors, or external health professionals. You’ll play a vital role in ensuring everyone stays informed and connected.
• Advocate for patients by managing communication between them and healthcare providers, helping them navigate their care and ensuring they receive the support they need from home health, hospice, social services, and more.
• Proactively reach out to patients with scheduled follow-up calls, health check-ins, and care coaching. You’ll help them stay on track with their health and feel supported every step of the way.
• Take ownership of care orders, ensuring all tasks are accurately processed in the EMR—from scheduling appointments to managing prescriptions and coordinating home health services.
• Collaborate with the care team to create personalized care plans for each patient, ensuring they get the individualized attention and care they deserve.
• Be a team player by stepping in to help the Senior and Associate Practice Managers as needed. Your flexibility will help keep the office running smoothly and ensure exceptional patient care.
• Get out into the field with the PCP to assist with basic care functions, and sometimes work independently to engage hard-to-reach patients for important HEDIS measures.
• Keep growing! We support ongoing professional development and encourage you to invest in your own self-improvement.

Success in this role looks like:

In the first 90 days, you'll contribute to process improvements across the In-Home Care team, assist in training new team members, and actively participate in team meetings.

By the 6-month mark, you'll demonstrate independent management of daily tasks like scheduling and documentation, while continuously optimizing workflows.

Long-term success includes taking on leadership in mentoring new team members, regularly contributing actionable feedback in team discussions, and managing complex cases that showcase your deep understanding of operational and clinical workflows.

You should get in touch if:

• You bring at least two years of experience in clinical care coordination or healthcare management and hold the necessary certifications:
• A current and valid Licensed Practical Nurse (LPN) certification in the State of New Jersey.
• Basic Life Support (BLS) certification.
• You’re fluent in both English and Spanish, with strong communication skills in speaking and writing.
• You have a valid New Jersey driver’s license and access to reliable transportation.
• You’re comfortable using technology, especially electronic medical records (EMRs)—bonus points if you’ve worked with Athena!
• You enjoy working with people from diverse social, ethnic, and cultural backgrounds and are passionate about providing care that meets their unique needs.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive hourly rate. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, company holidays, access to mental health resources, and a generous time-off policy.
• Full-time hourly employees accrue up to 18 days of vacation per year
• Clover recognizes 10 federal holidays including New Year's Day, Juneteenth, and Christmas. There are also 4 additional paid holidays, 1 floating holiday, and a Week of Rest (the last week of December)
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.