Patient Care Attendant

VCA SylvaniaVET Animal Hospital is seeking a compassionate, dependable Patient Care Attendant to join our dedicated team! If you enjoy working with animals, thrive in a fast-paced environment, and take pride in supporting exceptional patient care, we'd love to meet you.
About Us

At VCA SylvaniaVET Animal Hospital, you'll become part of a collaborative team that is passionate about providing exceptional veterinary care. As an AAHA-accredited hospital, we are committed to the highest standards of medicine and patient care. We are also proud to practice Fear Free techniques and hold Cat Friendly Practice certification, creating a low-stress, compassionate experience for every pet and their family.

Our team values teamwork, kindness, communication, and continuous learning. Every team member plays an important role in creating a welcoming environment for our patients, clients, and one another.

What You'll Do

As a Patient Care Attendant, you'll provide essential support to our veterinarians and veterinary technicians while helping ensure our hospital runs smoothly. Responsibilities include:

Patient Care & Animal Handling

• Provide compassionate, individualized care to boarding pets while ensuring their safety, comfort, and well-being.
• Feed, water, exercise, medicate, and monitor pets according to their individualized care plans.
• Safely restrain and handle pets of all temperaments, including fearful or reactive animals, using low-stress handling techniques.
• Monitor pets throughout the day for changes in health or behavior and promptly communicate concerns to the veterinary team.
• Collect fecal samples, perform admission health checks (including flea and tick inspections), and maintain accurate patient records.
• Assist the veterinary team with exams, vaccinations, treatments, and other services for boarding patients.
• Follow hospital protocols for infection prevention, biosecurity, and disease control.

Cleaning & Facility Maintenance

• Maintain a clean, sanitary, and odor-free boarding facility, including kennels, cat rooms, outdoor play yards, and common areas.
• Clean and disinfect cages, runs, litter boxes, food and water dishes, bedding, and equipment according to hospital protocols.
• Promptly clean accidents, replace soiled bedding, and bathe pets as needed to ensure their comfort and hygiene.
• Complete daily housekeeping duties including laundry, mopping, garbage removal, stocking supplies, and disinfecting equipment.
• Ensure all cleaning and sanitation practices meet hospital standards for infection control and patient safety.

Client Service

• Deliver exceptional customer service by greeting clients professionally and treating every pet like family.
• Schedule boarding reservations, answer phones, respond to client questions, and return messages in a timely manner.
• Review vaccination and health requirements prior to boarding stays and communicate any needed updates to clients.
• Complete boarding admissions and discharges, documenting feeding instructions, medications, personal belongings, and special care requests.
• Provide boarding tours, educate clients on available services, and promote boarding, grooming, and other hospital offerings.
• Communicate with pet owners regarding their pet's stay and collaborate with other hospital departments to ensure excellent patient care.

Administrative Responsibilities

• Maintain accurate medical records, boarding forms, treatment plans, and reservation schedules.
• Ensure all services, medications, and retail items are accurately entered and charged.
• Process invoices and payments while following hospital financial policies.
• Accurately document patient eating, drinking, medication administration, and elimination habits throughout their stay.

Qualifications

• High school diploma or equivalent.
• Previous experience working with animals is preferred but not required.
• Excellent communication, customer service, and teamwork skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Comfortable learning veterinary software and maintaining accurate records.
• Dependable, flexible, and willing to work weekends, evenings, and holidays as needed.

Physical Requirements

• Frequently walk, stand, bend, kneel, lift, push, pull, and perform repetitive cleaning tasks throughout the shift.
• Safely lift pets up to 50 pounds independently and assist with larger pets weighing up to 220 pounds.
• Safely restrain animals of various sizes and temperaments.
• Work in an environment with frequent barking, cleaning chemicals, and exposure to animal hair, dander, and bodily fluids.
• Availability to work most weekends and holidays

Whether you're looking to begin a career in veterinary medicine or simply want to make a difference in the lives of pets and their families, this is a wonderful opportunity to join a team that is committed to compassionate care and professional growth. We look forward to welcoming you to VCA SylvaniaVET Animal Hospital!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.