Pathway of Hope Data Reporting & Administrative Specialist

Are you organized, tech-savvy, and enjoy working with data while supporting meaningful work? Join The Salvation Army as a Pathway of Hope Data Reporting and Administrative Specialist! In this role, you will help support programs that make a difference in the lives of individuals and families by maintaining databases, preparing reports, and providing technical and administrative support to our Social Services team. Your attention to detail and problem-solving skills will help ensure our Pathway of Hope program has the information and resources needed to serve others effectively.

Compensation Range: $28.42 to $33.44/hourly, based on experience.

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination

Job Objective:

The Pathway of Hope (POH) Data Reporting and Administrative Specialist will provide technical support for licensed users and complete basic system administrator duties to support the Salvation Army Information Management System (SIMS) database. The position will access and provide SIMS data reports upon request that address information on POH enrollments and outcomes. The position will coordinate the completion of national, territorial, and divisional grant reports including a summary of expenses and activities to address programmatic requirements. This position will also provide administrative assistance to Social Service Department upon request, general assistance in department assignments/projects, and maintain and update Social Service databases and technologies.

Essential Functions:

This job description is not all inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned.

Data Reporting Responsibilities (70%)

• Maintains and assists with data entry, setup and revisions for department databases including SIMS, Excel databases, Resource Database and Pathway of Hope website.
• Provides SIMS users with basic technical support for data entry, data quality, system setup and reports.
• Forwards technical support requests to the appropriate professional staff and assists the Pathway of Hope team in responding to complex requests.
• Coordinates the development of training registration databases, conference/seminar databases, including registration processing.
• Processes the allocation, tracking approval and billing of SIMS licenses.
• Assists with updates and redesign of training manuals and supplementary educational materials.
• Assists in development and maintenance of SIMS and Pathway of Hope resources including the Pathway of Hope website.
• Keeps current in software requirements and upgrades, taking classes as appropriate with SIMS Microsoft Office and other software.
• Assists with the completion of reports and projects including Pathway of Hope statistics, evaluation, and consultation reports.
• Provides support for Contract Management System upon request.

Administrative Responsibilities (30%)

• Assists with technical equipment and software for staff, e.g. copier, Teams, webinars, conference call lines.
• Maintains/manages department network drive.
• Assists staff in preparation for workshops and training sessions including coordination of copy work and production, assembly and shipping of materials, travel plans and meeting coordination.
• Assists staff in development/completion of special projects including creating, distributing and summarizing staff and participant surveys.
• Drafts correspondence as requested.
• The Pathway of Hope reporting documents including monthly summaries of enrollments and outcomes, SIMS licenses, training tracking system and processes invoices and documentation and departmental budget for program evaluation.
• Completes minutes for Pathway of Hope meetings including conference calls.
• Assists with all aspects of department trainings/conferences/seminars (database management; meeting coordinating; correspondence; on-site registration; on-site training support).
• Assists in special projects/events as requested to support Pathway of Hope and the Social Service Department as requested, e.g. Chapel, THQ lunches.
• Processes reimbursements/travel expenditures, check requests, billing, and payment of invoices and manage record system for these.
• Orders office supplies and maintains organized inventory.
• Assists with overall function of the Department and provides back-up as required.
• Processes mail, Fed-Ex and UPS shipments.
• Works collaboratively with the department and divisions to complete comprehensive reports of grant activities including expenses and maintains necessary records to support audits.
• Creates territorial POH newsletters designed to highlight best practices and successes.
• Other duties as assigned.

Minimum Qualifications:

The requirements listed below are representative of the minimal knowledge, skills, and/or abilities required for this position.

Education & Certification:

High School diploma required. Bachelor’s degree in Business Administration, Computer Science, or a related social services field is preferred.

Experience:

Two years of experience in database management and/or data analysis, plus two years of experience in administrative support.

Or – any combination of education & experience that provides the required knowledge, skills and abilities.

Knowledge, Skills and Abilities:

• Expertise in Microsoft 365, with strengths in utilizing Word and Excel.
• Proficiency in Microsoft PowerPoint, Canva, and other visual communication tools to develop engaging presentations, infographics, flyers, promotional materials, and social media posts.
• Solid knowledge in and/or comfortable learning SIMS, or similar databases
• 50 wpm word processing
• Strong organizational skills
• Strong communication skills
• Ability to prioritize tasks and work well in a fast-paced environment.
• Ability to speak and understand English in a manner that is sufficient for effective communication with supervisors, employees, beneficiaries and customers

Additional skills that positively support this position:

• Understanding of basic statistical software and running analytic statistical reports.
• Able to conduct basic Internet and other types of project research.
• Ability to proofread and edit project documents and grant proposals.

Supervisory Responsibility:

None

Travel:

Limited travel; occasional evenings/weekend days to coordinate trainings or special events.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the duties of this job.

Physical requirements include good speaking, hearing and vision ability, excellent manual dexterity.

Working Conditions:

Work is performed in a typical office environment.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious

In compliance with the ADA Amendments Act if you have a disability and would like to request an accommodation to apply for this position, please call 847-294-2166.

Looking for more than just a job? Join a mission-driven organization where your work makes a real impact every day. At The Salvation Army, you’ll be part of a team that values compassion, collaboration, growth, and service to others.

We believe in taking care of our employees by offering:

• Comprehensive medical, dental, vision, life, and disability benefits
• Generous paid time off including vacation, holidays, sick, and personal days
• Retirement benefits including a 403(b) plan with employer contributions for eligible employees
• Opportunities for professional growth, learning, and career development
• A supportive culture that encourages work-life balance
• Competitive compensation within the nonprofit sector

Most importantly, you’ll join an organization with a meaningful mission — helping meet human needs and serving communities with dignity, compassion, and hope. Your work here truly matters

In compliance with the ADA Amendments Act if you have a disability and would like to request an accommodation to apply for this position, please call 847-294-2166.