Pathway of Hope Caseworker

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

JOB SUMMARY

To work with clients served primarily through The Salvation Army Halifax Centre of Hope, Community Services Programs. The POH Case worker will come on side and support the assigned clients to create effective plans and coach them in addressing their ongoing issues that often hold them back and limit their independence. (Example:Try to beak the cycle of being dependent on Income Assistance, food banks, etc.); To work as a member of the team at Halifax Centre of Hope; To provide support to the Community Services Clientele

POSITION OBJECTIVES and RESPONSIBILITIES

Service Responsibilities:

• Ensure support program delivery congruent with the Halifax Centre of Hope’s (HCOH) Mission, Vision and Values.
• Work in accordance with COH policies, procedures and philosophy of practice.
• Complete and maintain records, assessments, daily statistics and files, and ensure confidentiality is protected.
• Compile statistics • Assist in program and service development to ensure that quality, effective and client-centered programs and services are delivered.
• Provide a supportive environment and foster a therapeutic milieu that promotes empowerment.
• Perform other duties a required;

Ministry Unit Coordination:

• Serve as the primary caseworker and key contact for Pathway of Hope the Halifax Regional Municipality area
• Work with each ministry unit to form a local Pathway of Hope team including Officers, employees, congregation members, volunteers, and community partners, to work with participants from a holistic perspective
• Provide client intake and assessment to Pathway of Hope participant referral and enrollment processes.
• Work with the Pathway of Hope participant and ministry unit teams ongoing to coordinate goal setting and action plans
• Connect with each ministry unit location (via phone, web conference, or in person) to coordinate community linkages, referral and enrollment processes, and any reporting requirements
• Facilitate ministry unit access to the services of the THQ Pathway of Hope team including case consultation and technical assistance, training and development, and evaluation and reporting
• Ensure program policies and procedures are followed to maintain integrity, accountability, and program outcome measurements
• Attends and participates in trainings and meetings as required by the Ministry Unit, Divisional and Territorial Headquarters
• Ensure consistent communication by participating in regular meetings and conference calls with Pathway of Hope teams, divisional personnel, and the THQ Pathway of Hope team
• Connect regularly with the Area Commander to provide progress reports and request any necessary support
• Connect with the THQ Pathway of Hope Regional Coordinator (virtually or in-person) at least monthly to discuss participant progress and team functioning
• Collaborate with the THQ Pathway of Hope Regional Coordinator to promote and organize training opportunities

Direct Case Management Services

• Engage and build rapport with the target population
• Maintain a caseload of 6-12 participant files
• Perform all aspects of the case management process using the Pathway of Hope framework (pre-screening, intake, assessment, goal planning, action, transition, and follow-up)
• Develop goal plans with each participant and schedule regular meetings to review progress and engage in further planning
• Complete initial and ongoing assessments with each participant
• Effectively maintain records to accurately reflect services rendered using all appropriate forms, including detailed case notes for every interaction
• Ensure confidentiality is maintained in accordance with Operating Policy and applicable legislation
• Conduct/arrange home visits, as needed
• Provide information and referral services, as needed, including to ineligible participants
• Assist participants in making linkages and accessing community resources; offer/arrange accompaniment services as appropriate.

Community Networking and Partnerships:

• Network with other service providers and maintain relationships with community agencies to provide comprehensive services for participants
• Attend agency and community meetings as needed
• Performs other duties as assigned Knowledge, Skills, Abilities Demonstrated skill applicable to a client-directed approach and a social justice perspective.
• Knowledge of mental health issues, substance abuse and crisis intervention.
• Demonstrate knowledge of Trusteeship programs and effective money management.
• Demonstrated exceptional level of interpersonal, communication and organizational skills.
• Demonstrated ability to build appropriate and healthy rapport with at-risk and homeless persons.
• Extensive knowledge of community resources and the social service delivery system.
• Ability to work in a team environment
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and using the Internet.
• Demonstrated high level of understanding of the issues of homelessness. Organization Responsibilities:
• Ability to work within the mandate of The Salvation Army’s Mission Statement
• To expect to help with occasional “special occasions” after hours: i.e. Feast of Christmas, resident’s Christmas Party, to be supportive to Chapel programs.

WORKING CONDITIONS

• Time commonly spent in office environments in generally agreeable conditions, in service and administration areas of social service centres, or in corps settings
• This position provides direct service to the community and will support people from a diverse range of backgrounds and histories
• Frequent local travel between ministry units/corps and to community service provider locations

EDUCATION / EXPERIENCE Education, Qualifications and Certifications:

• Post-secondary degree/diploma in Social Work or other Human Services Field is preferred;
• A team player;
• Ability to work in a compassionate, respectful, and non-judgmental manner;
• Proficient in Microsoft Office applications;
• Ability to enter data and perform statistical analysis efficiently and accurately;
• A valid Driver’s License and a clear Drivers Abstract;(Own & use personal vehicle may be required);
• Bus Travel may be required (Bus Pass provided);
• Current certification in First Aid/CPR; • Criminal Record Check and Cleared with Child Abuse Registry is REQUIRED; Experience and Skilled Knowledge Requirements:
• Previous experience in social services/mental health setting;
• Display competence in developing and maintaining appropriate client relationships and interagency relations;
• Excellent organizational, interpersonal and communication skills (written and oral);
• Have experience with program facilitation, administrative duties, and program development;
• Minimum 2 years of experience working with inner city agencies/services and clients preferred; • Experience performing administrative tasks;
• Experience with community development considered an asset

Hours: 35 Hours per week

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.