Patent Administrator

 Position Overview

1. Reporting to the Senior Manager of Filing Services and as an integral part of Questel’s Filing Services Team, this client-facing role is responsible for patent filing operations by performing various administrative tasks and duties, which include saving filed documents and translations, completing forms, and working with clients.
2. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Principle Duties & Responsibilities

1. Effectively communicate and collaborate with external and internal stakeholders to understand needs and requirements related to projects. Monitoring and mediating information flow among them through effective communication methods and techniques and ensure updates on the progress of the project accordingly.
2. Develop strong client relationships through excellent communication and client interfacing skills, ensuring retention through regular communication and support.
3. Respond to inquiries internally and externally in a timely and service-oriented manner.
4. Effectively process large volume of projects and project communciations in a timely manner.
5. Perform required data entry, review and monitor multiple reports daily, as well as synthesize data for use in reporting and decision-making environments.
6. Manage the foreign filing process and lifecycle, ensuring submissions meet deadlines, budget constraints, and quality standards.
7. Send and manage filing instructions, transferring cases to foreign agents for prosecution as needed.
8. Develop a work schedule for project completion, allocate and adjust necessary resources appropriately to the project requirements, monitor the progress toward goals, and make adjustments as necessary to successful completion.
9. Find ways to creatively meet occassionally tight and non-negotiate deadlines.
10. File patent applications electronically.
11. Process, review, and save documentation associated with foreign filings.
12. Perform quality control measures and deliver and notify clients once foreign filings have been carried out.
13. Work on special projects and other duties as assigned by management.
14. Maintain workflows, work instructions, and coordinate with management to meet company goals.
15. Participate in process improvement initiatives for the benefit of the organization, operation and team.
16. Foster teamwork, resolve problems cooperatively, and enhance organizational effectiveness.
17. Keep abreast of relevant industry and country laws and news, actively participates in training to acquire new skills and maintain work knowledge.
18. Mentor and train internal team members as required accordingly.
19. Backs up team members and cross trains with other team members as necessary.
20. Adheres to all company policies and processes.
21. Participate in client, company, team meetings and events as required.

Hard Skills (Knowledge)

1. IP Knowledge within EP grant/validation field and understanding of the patent lifecycle
2. Microsoft Office 365
3. English
4. Local and/or other foreign language
5. Working with production systems
6. Data entry and maintenance
7. Project administration and coordination
8. Prioritize
9. Time management
10. Multi-tasking
11. Documentation management
12. Email management
13. Decision making
14. Reporting
15. Negotiation
16. Leadership
17. Relationship building
18. Stress management
19. Team management
20. Customer care
21. Data and metrics interpreting

Soft Skills (Behavior)

1. Communication (verbal and written)
2. Organized
3. Adaptability
4. Detail-oriented
5. Proactive and initiative
6. Autonomy
7. Flexibility
8. Fast learner
9. Agile, thorough and accurate
10. Analytical mindset and problem solving
11. Critical thinking
12. Initiative
13. Training skills
14. Rigour
15. Creativity
16. Empathy
17. Respect
18. Positivity
19. Persuasiveness
20. Interpersonal skills
21. Team player

Requirements

    Bachelor's degree or above

Join Questel, a growing international group, and live a great human adventure!

Job Location

Tianjin (China) or other cities