Party Lead

GENERAL SUMMARY 

Party Host Leads provide friendly, enthusiastic service for our party customers. Party Host Leads are responsible for all Party operations to ensure the delivery of professional, high-quality, and safe event for our members.  You will greet families, serve food and beverages, and guide children through scheduled activities, providing an exceptional experience to guests. 

This position is based out of our Arena Sports, Issaquah location.
 

Our Culture 

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.  

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise: 

Our Mantra: 

Respect The Past 

Accept Responsibility 

Pay it Forward 

Our Actions We Live By: 

Actions We Live By. It’s who we are when we step into our full power. 

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace. 

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! 

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team. 

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. 

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. 

Pete’s Promise: 

Service Forward 

Ruthlessly Consistent 

Do the Right Thing 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

PRIMARY JOB FUNCTIONS  

• Responsible to manage Party operations smoothly and efficiently through visible management presence and leadership 
• Responsible for set up and cleanup of party areas
• Greet parties and assist customers with waiver completion 
• Explain the rules and policies 
• Accompany children during pre-arranged activities 
• Serve food, beverages, and cake 
• Manage party gifts and belongings to ensure they remain with guests 
• Monitor timing to ensure parties stay on schedule 
• Collaborate with customers to resolve issues to ensure a great experience 
• Performs other related duties as assigned by the Supervisor or Manager 

MINIMUM QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

SKILLS & KNOWLEDGE  

• Problem Anticipation/ Deductive Reasoning — Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense.  Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.  

• Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.       

• Oral Comprehension and Expression —Ability to understand and communicate so others can understand ideas and information. 

• Computer – Ability to develop and maintain computer records in Word, Excel and other software required by TBCC and regulatory agencies.   

EXPERIENCE  

• Party Hosts are team players who are enthusiastic, friendly, organized, reliable, patient, and are willing to go the extra mile for our customers 

• Previous customer service experience is preferred but not required 

• Must be able to communicate clearly 

• Must be able to work weekends 

• Food Handler's Permit required 

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• This position deals with outside personnel such as residents and clients on a regular basis with contact in various forms such as in person, phone and email.    
• Extreme environmental conditions do not exist.    
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
• It is necessary to adapt to a frequently changing environment.
• Sitting and standing is as needed.   

JOB DESCRIPTION REVISION 

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.  This job description replaces all previous descriptions for this position. 

An Equal Opportunity Employer  

The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.