Party Coordinator

GENERAL SUMMARY

Under the direction of the General Manager, the Party Coordinator is responsible for the planning, organization, and execution of birthday parties and events to ensure participants have the best party/event experience in the industry. Development, growth, and organization of all areas of Parties and Events are expected of this position. 

Our Culture 

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.  

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise: 

Our Mantra: 

Respect The Past 

Accept Responsibility 

Pay it Forward 

Our Actions We Live By: 

Actions We Live By. It’s who we are when we step into our full power. 

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace. 

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! 

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team. 

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. 

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. 

Pete’s Promise: 

Service Forward 

Ruthlessly Consistent 

Do the Right Thing 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Party Management 

• Plan and implement Arena Sports parties and events 

• Ensure party check-in and check-out procedures are followed 

• Develop relationships with families and participants 

• Required to work on Saturdays and Sundays, hours will vary 

Staffing and Development 

• Hire and train Party Hosts to create a dynamic team that operates within the Actions We Live By.

• Continuously develop Party Hosts to achieve individual and company goals 

• Complete timely performance reviews for Party Hosts 

• Discipline and terminate Party Hosts as needed per company policy 

• Manage Party Host schedule and payroll tasks 

Administrative 

• Communicate program information to staff including new policies and procedures 

• Understand, manage, and support the use of Dash/facility software 

• Review program revenue and financial reports with General Manager  

• Establish program and revenue goals 

• Evaluate and manage equipment costs and needs to help plan future expenses  

• Coordinate weekly manager schedule to ensure program coverage 

• Maintain in-depth knowledge of the party industry and current trends 

Customer Service 

• Ensure customers receive exceptional service from a friendly staff in a clean and well-maintained facility 

• Ensure all customers leave with a positive experience  

• Address any customer requests or concerns 

MINIMUM QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

SKILLS, KNOWLEDGE, EXPERIENCE & EDUCATION  

1. Minimum one (1) year of experience in customer service, childcare, events or programs 

1. Professional, friendly manner and excellent customer service attitude and abilities 

1. Strong verbal communication and conflict resolution skills  

1. Enthusiastic, responsible, and dependable team player 

1. Self-motivated, takes initiative and willing to acquire new skills 

1. Well organized and detail oriented 

1. Computer literate 

1. CPR certification required 

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to arrive at work on time for all scheduled work shifts required. Ability to work weekends, evenings, and holidays required.  

• Must be flexible, adaptable, and readily able to adjust to changes in work environment.  

• Position requires daily public contact. 

• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations. 

• It is necessary to adapt to a frequently changing environment. 

• Frequently required to use hands to finger, handle or feel; and reach with hands and arms.  

• Frequently required to climb or balance and occasionally stoop, kneel, crouch, or crawl.  

• Must occasionally sit for extended periods and regularly walk around the facility 

• Must occasionally talk and hear 

• Must frequently move 10 pounds and in the event of an emergency lift and/or move up to 50 pounds.  

• Specific vision abilities required but this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

JOB DESCRIPTION REVISION 

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.  This job description replaces all previous descriptions for this position. 

An Equal Opportunity Employer 

The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.