Parts Administrator

IDEAL ELECTRIC COMPANY, a 122-year-old, independent American manufacturer of high-power, specialty electric motors, generators, power systems and controls seeks a Parts Administrator who is a highly organized self-starter capable of working in a fast-paced, multi-discipline team environment with the ability to manage competing priorities to achieve company goals while upholding a culture of ethics, integrity, and excellence in everything we do. This first shift salaried position is based in our Mansfield, Ohio facility, reports to the Inside Sales Manager, and plays a key role throughout our product lifecycle. 

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Serve as customer advocate, providing a positive customer experience
• Receive customer inquiries for purchased and manufactured parts; assist customer in identifying parts needed
• Prepare quotes and provide to customers/potential customers
• Create orders in ERP/CRM programs
• Issue purchase orders as needed and as requested by management team
• Prepare orders, including packaging, and required documents/labeling for domestic or international shipping
• Record and update activities in ERP/CRM databases as required
• Provide drawings, parts, reports, manuals in support of Field Service operations
• Perform administrative duties associated with the requirements of the department
• Foster and maintain respectful business relationships with customers and vendors

DESIRED QUALIFICATIONS

• High School diploma or certified equivalent
• Three + years’ experience in a customer service role
• Experience working with customers and vendors in a B2B environment
• Knowledge and experience reading drawings and schematics is helpful
• Technical literacy with proficiency in Microsoft Office 365 suite, project management, and ERP systems
• Teamwork approach with excellent communication skills
• Exceptional attention to detail and time-management skills

WORKING CONDITIONS AND WORK HOURS

• Daily minimum of 8 hours. Weekly 40 hour minimum.
• This position generally operates in a professional office environment.
• This role routinely uses standard office equipment such as phones, computers, copiers/printers.

REQUIREMENTS & DISCLOSURES

• Must maintain a driving record that is acceptable for coverage under the company’s insurance plan.
• Management reserves the right to assign or reassign duties and responsibilities to this position at any time.
• This position description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required for the position. Duties, responsibilities, and activities may change at any time with or without notice.  
• While performing the duties of this job, the employee is regularly required to talk, hear read, and write/type.
• The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
• The employee is occasionally required to sit and climb or balance.
• The employee must occasionally lift and/or move up to 50 pounds unassisted.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
• We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
• IDEAL is a drug-free workplace.

BENEFITS

• Competitive wages
• Comprehensive benefits package includes: life insurance, group health insurance (including Health Savings Account option), dental & vision insurance, short-term disability, long-term disability, retirement plan with employer contribution, generous paid time off policy including ten paid holidays annually.

• The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history in this or associated role, job-related knowledge, qualifications and skills, etc.