We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership, and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support, we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of interested, passionate, and driven individuals helping each other grow and building something meaningful!
Main Purpose
Reporting to the Partnerships Team Manager, the Partnerships Manager's role is to onboard new agency partners to meet the temporary labour needs of key client accounts at the enterprise level, manage existing supplier relationships, and engage recently engaged agency partners.
We’re looking for an experienced relationship manager, who can help support and drive our growth by forming and maintaining strategic relationships with agency partners to help expand the national coverage of flexible staffing our clients require
Responsibilities & Duties
- Take ownership of communication with Indeed Flex agency partners by answering questions, issue management, and dispute resolution, ensuring supply relationships run smoothly, and executing strategy.
- Work collaboratively with the Partnerships Development Manager to close new agency relationships, picking up once handed over at the appropriate stage in the cycle and maintaining involvement to ensure agency engagement during handover.
- Understanding the Flex+ and Agency Portal proposition to a Subject Matter Expert level.
- Onboarding new agencies following onboarding processes and adhering to timelines, including contract management, portal training, client briefings, collating compliance documentation, coverage mapping, and ensuring onboarding documentation including rate cards, training material, and client briefings are regularly updated.
- Establish rapport and build relationships with agency partners to monitor and maximize engagement, compliance, and adherence to processes.
- Develop open and honest relationships with agency partners that encourage trust and transparency, with scheduled regular communication with integral agency partners, ensuring ongoing dialogue.
- Holding agencies accountable for performance levels, proactively monitoring agency partner performance using Agency and Client dashboards regularly on Tableau, identifying and addressing issues with fulfillment and demand, and escalating where necessary both to internal and external stakeholders.
- Leading on client implementation and new supply requirements, working collaboratively with internal stakeholders to build knowledge on client accounts and maximize fulfillment and performance on key accounts.
- Share agency partner updates and performance with the internal departments.
- Creating, implementing, and refining new processes to enable agency supply on new accounts.
- Create and deliver training presentations for agency suppliers, effectively communicating demand, briefing new and existing agencies on projects, and forecasting upcoming client requirements
- Interim escalation point both internally and externally, take an impartial view and reach a fair conclusion when there is a dispute or misunderstanding by effectively liaising with the client and internal departments to resolve the situation, escalating and seeking advice where appropriate and necessary.
- Reviewing and analyzing agency feedback and issue log, identifying areas for improvement within our service, escalating any issues to relevant areas of the business, and presenting solutions.
- Experience in supplier relationship management or procurement would be advantageous. Experience in the recruitment industry would be a significant advantage.
- Driven and focused, comfortable working in a target-oriented environment.
- Strong tech platform presentation skills.
- Strong understanding of contractual language and how to manage conversations between legal teams.
- Have demonstrated experience driving growth and relational value.
- Excellent interpersonal and communication skills, both written and verbal, to communicate effectively with suppliers and internal stakeholders.
- Confident and professional manner and excellent written skills, with the ability to adapt message style and content according to audience, building rapport and engagement.
- Off the charts organizational and prioritization skills, exceptional attention to detail, including a proven ability to manage competing priorities simultaneously. You’ll be able to work methodically under pressure and to deadlines.
- A successful, energetic self-starter, with strong initiative and work ethic.
- A high level of integrity; always focused on long-term success without losing sight of the finer details.
- A team player with ability to work on your own initiative when required
- Data-driven, using data to inform decisions, able to handle complex information with accuracy and attention to detail, using analytical skills to identify patterns, gaps/errors, and opportunities
- Tech savvy and able to use a variety of platforms, proficiency with MS Office and Google Suite preferred.
- $60,000 to $80,000 base
- Performance-based bonus
- Medical, Dental, Vision, and 401K
- Access to all Company & Employee Benefits
- 25 days PTO (prorated) + Birthday Day Off
- 8 Public Holidays
- Duvet days
- Laptop + WFH equipment
- Hybrid working model - we work best collaboratively so we’ve provided a workspace where you’ll thrive, whilst still giving the flexibility to work remotely when you need
- Volunteer days
- STIPs (Short Term Incentive Plan)
- Regular team-building events
You’ll fit right in at Indeed Flex if:
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
- You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You’re proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it
Equal Opportunities and Accommodations Statement
Indeed Flex is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed Flex is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Indeed Flex Human Resources at [email protected].
Top Skills
What We Do
We're Indeed Flex, a revolutionary app for temporary work empowering job seekers with the fastest way to find work that fits their lifestyles.
Through our evolving technology, we're putting work in the palm of people's hands, enabling them to decide where, when, and how they work at the click of a button.
At the same time, we partner with employers to deliver access to high-quality workers - "Flexers", as we call them - matched to their needs.
With the support of Indeed.com, the world's #1 job site, Indeed Flex operates in full autonomy as we strive to transform the staffing landscape by making access to work and job seekers frictionless.
We're expanding rapidly and recruiting the brightest, boldest talent to help us achieve our mission. Want to join our journey?
Why Work With Us
At Indeed Flex, we're progressive people with progressive ideas. That means that we have an incredibly flexible approach to the way we work internally. We believe in nurturing our talent, providing career progression opportunities, constantly adapting to be better and always striving for a great, collaborative and ethos focused culture.
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Indeed Flex Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy allows employees to work however they work best while encouraging in-person collaboration and real-time coordination of crossfunctional groups at our incredible office in the Domain in Austin.
