The Role
Own the global loyalty benefits partnership strategy, including sourcing and negotiating agreements with banks, financial groups, and consumer brands. Structure deals with Legal and Finance, champion product-based benefits, run adoption experiments, manage partner offers, and track performance metrics such as redemptions, incrementality, and ROI. The role works cross-functionally with Product, Fintech, Legal, Finance, and Partnerships teams while representing inDrive to executive partners.
Summary Generated by Built In
inDrive is a global mobility platform built on fairness: passengers and drivers agree on the price together. We are building a Loyalty Program that rewards passengers for riding with us and gives them real value, not endless promotions.
As Partnership Manager, Loyalty, you will own the benefits side of that program globally, across all of inDrive's markets. You will shape the value proposition across three types of benefits: external benefits co-funded by banks, financial groups and consumer brands; internal benefits funded by inDrive; and product benefits built into the app. You will bring partners on board and turn conversations into signed agreements that work in practice, and you will run experiments across all three until we find the mix that passengers actually adopt. You will be the first dedicated hire on this workstream, reporting directly to the Global Director of Loyalty.
Disclaimer: CVs in Spanish will NOT be considered.
As Partnership Manager, Loyalty, you will own the benefits side of that program globally, across all of inDrive's markets. You will shape the value proposition across three types of benefits: external benefits co-funded by banks, financial groups and consumer brands; internal benefits funded by inDrive; and product benefits built into the app. You will bring partners on board and turn conversations into signed agreements that work in practice, and you will run experiments across all three until we find the mix that passengers actually adopt. You will be the first dedicated hire on this workstream, reporting directly to the Global Director of Loyalty.
Disclaimer: CVs in Spanish will NOT be considered.
Key Responsibilities
- Build and prioritize the global partner pipeline, with local depth in your region, choosing partners by fit with the program rather than by the volume they offer.
- Lead negotiations with Strategic Alliances teams at banks and financial groups, and guide them through their internal approvals (Risk, Legal, Product, Finance).
- Structure and negotiate term sheets, campaign terms and settlement mechanics together with our Legal and Finance teams.
- Shape the value proposition for external benefits (partner-funded) and internal benefits (inDrive-funded), and keep both coherent for the passenger.
- Champion product benefits internally: build the case with Product and other teams so that app features become part of the loyalty offer.
- Run the experimentation across all benefit types, from hypothesis to test design and readout, until we find the sweet spot of adoption.
- Work with Product and Fintech teams so every agreement can run on our native product and wallet.
- Define the partner offer catalog and the criteria for turning down offers that do not give passengers fair value.
- Track benefit and partner performance (adoption, redemptions, incrementality, return for both sides) and report it to leadership.
- Represent inDrive in front of partner executives across our markets.
Skills, Knowledge & Expertise
- 6 to 10 years in partnerships, strategic alliances or business development, with at least 3 in loyalty, cashback, fintech, payments, super-apps or marketplaces.
- A track record negotiating co-funded campaigns or agreements with external funders such as banks, card issuers or large consumer brands.
- Experience working with Strategic Alliances teams at banks or financial groups and navigating their internal approval chain.
- Experience structuring deals with Legal and Finance: term sheets, campaign terms, settlements.
- Hands-on experience designing and running experiments on benefits or offers (A/B tests, pilots) and acting on the results.
- Comfort with data: you read redemption dashboards and understand incrementality and campaign ROI.
- Fluent Spanish and English.
How you work
- You influence without authority, moving several internal teams and an external partner at once.
- You translate between worlds: you can explain our model to a bank and a bank's request to our Legal and Finance teams.
- You have the judgment to say no to volume that does not serve passengers, and the tact to keep the relationship.
- You are comfortable building from zero, with no closed playbook.
- You communicate clearly with executives and work autonomously through long negotiation cycles.
- You care about fair value for passengers, not only about the size of the funding.
Nice to have
- Experience inside a bank, card issuer or fintech, or an existing network in one or more of inDrive's markets.
- Knowledge of banking and fintech ecosystems in emerging markets across Latin America, Asia or Africa.
- Experience with both funding models: partner prefunds the incentive, or the platform advances it and settles later.
- Background in ride-hailing, delivery or mobility.
- Having launched a partner program from scratch.
- Interest in purpose-driven initiatives.
Location and team
- Scope: Global. You will build partnerships and benefits across inDrive's markets in Latin America, Asia, Africa and beyond.
- Location: Peru, Colombia or Mexico. We will prioritize candidates with a network in Peru or Colombia.
- Reports to: Global Director of Loyalty.
- Works with: Product, Fintech, Legal, Finance and the corporate Partnerships team, on a global, English-speaking team.
About
inDrive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 47 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs. Ready to ignite your inner drive?
Skills Required
- 6 to 10 years of experience in partnerships, strategic alliances, or business development
- At least 3 years of experience in loyalty, cashback, fintech, payments, super-apps, or marketplaces
- Track record negotiating co-funded campaigns or agreements with banks, card issuers, or large consumer brands
- Experience working with Strategic Alliances teams at banks or financial groups
- Experience navigating internal Risk, Legal, Product, and Finance approval processes
- Experience structuring term sheets, campaign terms, and settlement agreements with Legal and Finance teams
- Hands-on experience designing and running benefits or offer experiments, including A/B tests or pilots
- Ability to interpret redemption dashboards and understand incrementality and campaign ROI
- Fluent Spanish and English
- Experience inside a bank, card issuer, or fintech
- Existing partner network in one or more inDrive markets
- Knowledge of banking and fintech ecosystems in emerging markets across Latin America, Asia, or Africa
- Experience with partner-prefunded and platform-advanced funding models
- Background in ride-hailing, delivery, or mobility
- Experience launching a partner program from scratch
- Location in Peru, Colombia, or Mexico, with preference for candidates connected to Peru or Colombia
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
