Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.
Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.
As a Partnership & Local Support Unit Manager, your mission will be to build and strengthen valuable partnerships while ensuring excellent support for local partners. You will be responsible for establishing new, mutually beneficial relationships, maintaining strong and productive collaborations with existing partners, managing incoming partner sales leads, and delivering high-quality training on Credit & Savings topics to support partner success.
Translate Luminor’s strategy into clear actions and ensure effective team performance
Organize teamwork to deliver excellent service to partners, customers and stakeholders, ensuring timely handling of partner requests (SLAs) and high satisfaction levels
Drive sales of banking products and support profitable Retail Banking growth
Ensure high-quality preparation and presentation of lending cases (MEMOs)
Organize and participate in partner events and local initiatives
Monitor and analyze market trends with partners and share insights with stakeholders
Collaborate closely with Marketing and Growth teams to support sales initiatives and projects
Oversee customer service network and related projects ensuring delivery within timelines and budget
Ensure high standards of data quality, documentation and full compliance with regulations (KYC, AML, etc.)
Maintain effective collaboration across teams and represent Luminor externally
Perform leadership tasks and other tasks relevant to the role given by direct manager and/or functional manager.
3–5 years of experience in sales, sales support, or customer service within the financial industry
Understanding of Retail Banking and the real estate market
Previous people management experience (1–2 years) with strong leadership and coaching skills
Proven ability in performance management and people development
Strong planning, prioritization, and project management skills
Entrepreneurial mindset with a proactive, solution-oriented approach
Excellent communication, negotiation, and stakeholder management skills
Experience working cross-functionally and across borders
Fluent English is required in spoken and written communication due to working on the Pan-Baltic level
Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
Gross salary. 3,700 - 5,900 EUR/month, which is to be determined depending on your level of experience and competencies
The application deadline is the 22nd of July. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!
Skills Required
- 3-5 years of experience in sales, sales support, or customer service within the financial industry
- Understanding of Retail Banking and the real estate market
- Previous people management experience (1-2 years) with leadership and coaching skills
- Proven ability in performance management and people development
- Strong planning, prioritization, and project management skills
- Entrepreneurial mindset with a proactive, solution-oriented approach
- Excellent communication, negotiation, and stakeholder management skills
- Experience working cross-functionally and across borders
- Fluent English in spoken and written communication
What We Do
Luminor is a leading independent bank in the Baltics and the third-largest provider of financial services in the region, offering services such as term deposits, savings accounts, and loans.
