Position Summary
As a Business Development Liaison, you are a relationship builder and trusted connector, responsible for growing and nurturing a portfolio of referral partners. You will initiate and strengthen these partnerships to increase partner referrals and position Helping Hands Family (HHF) as the preferred ABA provider in your region. By combining personalized, high-touch services with strategic digital outreach, you will optimize your territory and ensure a seamless experience for both providers and families.
Your territory: Northeast PA (Shamokin Dam, Bloomsburg, Sugarloaf, Pittston) OR Lehigh Valley (Allentown, Bethlehem, Center Valley) OR Montgomery County/Doylestown. Partnership Liaisons are expected to be in their territory ~3 days per week so they must be within reasonable commute distance.
HHF is proud to be a Great Place to Work Certified™ company!
Key Responsibilities
- Build and manage relationships with professional referral sources – including, but not limited to doctors, case managers, social workers, and therapists – through various in-person and digital outreach tactics.
- Drive new starts at our clinics by analyzing referral trends, identifying opportunities, and developing strategies to support active partners and re-engage inactive ones.
- Communicate family updates, starts, and key milestones, as appropriate, to referring providers to foster ongoing collaboration and trust.
- Leverage data and CRM tools to manage outreach strategy, track referral activity, monitor conversion trends, and measure source performance.
- Represent Helping Hands Family at various industry events to help attract new referral sources and clients and to promote brand awareness.
- Perform other duties as assigned
Qualifications
- 2+ years of experience in account management or business development (healthcare industry experience strongly preferred)
- Proven ability to build and activate new and established strategically targeted referral relationships with providers and referral decision makers to drive client acquisition
- Experience managing 30+ healthcare or healthcare-related accounts, prioritizing within a book of business, and providing an appropriate level of service to different priority levels
- Associates Degree or higher
- Strong communication and presentation skills
- Proficient in Microsoft Office Suite, experienced managing your book of business in a CRM, and willing to learn other field programs specific to our industry
About Helping Hands Family
Helping Hands Family (HHF) provides personalized, play-based ABA therapy to children with autism, helping them thrive through compassionate, child-led care. With a growing network of clinics, we are committed to excellence, clinical quality, and supporting our teams so they can deliver exceptional outcomes to the families we serve.
Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
Ready to Make a Difference? Apply Now!
Helping Hands Family (HHF) is Great Place to Work Certified™ in 2021, 2022, 2023, 2024, and 2025. We are a top-rated ABA provider dedicated to a supportive and inclusive culture. We offer rewarding work experiences, including making a lasting impact on children’s lives.
All offers of employment are contingent upon the successful completion of a comprehensive background check. This includes Social Security and identity verification, reference checks, criminal history check, fingerprint screening, and any other relevant checks to ensure the safety and well-being of the children we serve. All new hires must complete E-Verify as required by USCIS. HHF does not provide immigration sponsorship for any roles at this time.
Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
Skills Required
- 2+ years of experience in account management or business development
- Healthcare industry experience
- Proven ability to build and activate targeted referral relationships to drive client acquisition
- Experience managing 30+ healthcare or healthcare-related accounts and prioritizing a book of business
- Associate's degree or higher
- Strong communication and presentation skills
- Proficient in Microsoft Office Suite and experienced using a CRM to manage a book of business
- Willingness to learn industry-specific field programs
- Able to be in assigned territory ~3 days per week and within reasonable commute distance
- Successful completion of comprehensive background checks, fingerprint screening, and E-Verify
- Authorization to work in the U.S. without immigration sponsorship
What We Do
Helping Hands Family is a provider of clinic-, home-, and school-based applied behavior analysis (ABA) therapy for children with autism. Founded in 2019, the company operates across the Northeast and Mid-Atlantic US, focusing on individualized, evidence-based care and early intervention to foster growth, learning, and meaningful progress for children and their families.
