Partnership Coordinator

Reports To: Sr Partnership Manager

Status: Full Time (40+ hours)

FLSA: Non-Exempt

Location: Columbus (hybrid work from home and Arena district office)

Travel: 10% locally to offsite meetings and events within Columbus

Compensation: $24.00-$26.00/per hour

Overview:

As a Partnership Coordinator with Experience Columbus, you support the plan to generate membership and partnership revenue to meet annual goals for recruitment of member businesses, partners and private sector groups. You will primarily support this plan by coordinating special projects and programs like our Minority Business Program (MBP), events, and marketing initiatives. You will help prospect external partners as well as work closely with internal teams throughout Experience Columbus to plan and execute partner events and fulfill member benefits.

By joining Experience Columbus, you are part of a group working to enhance the quality of life for our community. We support the travel and tourism industry in providing jobs, bringing in tax dollars for the improvement of services and infrastructure, and attracting facilities like restaurants, shops, festivals, and cultural and sporting venues that cater to both visitors and Columbus locals.

The Work you will do:

• Support the partnership team on additional special projects. These may include Gift Guides, year-end events, audits, etc.
  • The Minority Business Program, a year-long program for local business to receive free partnership and additional marketing benefits along with typical partner benefits from Experience Columbus. As project support, you will help identify ways to enhance the program and reach our partners. 

• Responsible for coordinating various yearly partnership events. Responsibilities include:
  • Booking and communication with vendors (including venues)
  • Sourcing materials needed
  • Coordination internally with event team
  • Predicting potential obstacles and creating solutions
  • Keeping event expenses within allotted budget
  • Prep presentation if applicable
  • Finding creative solutions for optimizing partner engagement, education, and attendance
  • Day-off set-up and tear-down

• Coordinate projects for growing and retaining partnerships and increase member engagement in collaboration with teams Partnership Manager(s)

• Communicate with partners and members for system password access/resets, questions, requests for information

• Coordinate the fulfillment of partner and member benefits including guide listings and digital content as needed

• Reconcile team expense reports

• Create tools, reports, and processes to effectively communicate sales and recruitment initiative status

• Maintain an understanding of the team’s community partner renewal goals. 

• Work with accounts receivable on 30/60/90 receipts and follow-up with lapsed partners to facilitate payments as needed.

• Responsible for database entry and management in CRM system
  • Track and log member inclusion for marketing campaigns in CRM database
  • Create and update member and non-member listings in CRM
  • Produce, edit and approve member listings for website and for publications (Visitor Guides and Tour Planner Guide)
  • Working with marketing team on email and communication needs.

• Attend Experience Columbus or Sports Commission community and industry functions 

• Demonstrate a commitment to Diversity, Equity, and Inclusion by ensuring the inclusivity and accessibility of events and services 

Who we are looking for: 

• 2+ years’ experience in the following areas below (either through education, work experience or a combination of both): 
  • Working in a CRM system for data management
  • Situation and roles requiring discretion, tact, judgment, and poise
  • Experience with the sales cycle: researching, prospecting, presenting and closing 
• A self-starter and willing to take initiative
• Effective at communicating with team members, partners at all levels of the organization
• Proficient using of Microsoft Office products and the Internet
• Passionate about the product (Columbus) and motivated to exceed expectations 
• Able to be flexible working evenings, weekends for events as necessary
• A strong commitment to Diversity, Equity, Inclusion and Accessibility
• Familiarity with the Columbus region
• The organization requires all employees to obtain and maintain the Experience Columbus Insider (ECI) accreditation

Physical Demands:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Viewing computer monitors
• Frequent talking and/or listening with team or external people
• Regular sitting at a desk
• Standing during event registration
• Some lifting up to 15 lbs may be required, with or without assistance, during our events

The duties of this position may change from time to time. Experience Columbus reserves the right to add or delete duties and responsibilities at the discretion of Experience Columbus or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. 

For posting:

If you need an accommodation or assistance in using the Experience Columbus Careers website, please call 614-222-6154.

Experience Columbus is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a qualified individual with a disability, or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the Experience Columbus Careers website as a result of your disability. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Experience Columbus and the Greater Columbus Sports Commission provide equal employment opportunities to all employees and applicants for employment. We embrace diversity and are committed to creating an inclusive environment for all employees.

Qualified applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.