Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses, citizens, and support law enforcement operations.
Group-IB’s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities.
ABOUT THE ROLE
We are looking for a dynamic and creative Partner Success Manager to join our team to manage and expand our partner ecosystem. You will be responsible for overseeing active partnerships across our URP (Unified Risk Protection) while proactively identifying new growth opportunities. This role requires a unique blend of "hunter" mentality for partner development and "farmer" skills for relationship management. You will work closely with our product, legal and security teams to formalise partnerships and act as a key ambassador for Group-IB at industry events.
YOUR MISSION
Partner Lifecycle Management:
- Manage existing partnerships, ensuring consistent delivery, handling renewals, and managing day-to-day partner requests.
- Maintain accurate records of all partner interactions, agreements, and pipelines in Salesforce.
Partners Development:
- Execute cold outreach and leverage connections to identify and secure new partners.
- Manage the full partnership funnel—from initial "handshake" and cold calling to complex negotiations and closing.
- Collaborate with Product, Legal, Compliance, and Security teams to ensure all vendor and partner agreements are compliant and effective.
Strategic Value Exchange:
- Drive mutual value by exchanging high-quality actionable reports to partners.
- Coordinate collaborative cybersecurity efforts, including takedowns, joint investigations, and threat intelligence sharing.
- Support partners in enhancing their market image by integrating robust cybersecurity solutions into their portfolios.
Event & Presence:
- Represent Group-IB at industry events, serving as the primary face for partners and building high-level relationships.
WHAT WE ARE LOOKING FOR
- Degree and/or master's in business, cybersecurity or related areas.
- Proven 3 to 5 years of experience in partner management (similar to CSM positions).
- Understanding of cybersecurity principles (threat intelligence, Digital Risk Protection, takedowns, etc.) and partnership technical knowledge (APIs, implementation/integration).
- Excellent communication and relationship-building skills; comfortable with cold outreach.
- Creative, persistent, and highly organised; capable of managing long-term sales and partnership-building cycles.
- Knowledge of cybersecurity, brand protection, and trust & safety is a significant advantage.
- Ability to travel for events and conferences whenever needed.
WHAT SETS YOU APART
- Proactive person who has passion for building relationships with partners.
- English is a must. Any other European language is a plus.
WHY CHOOSE GROUP-IB
Group-IB is a global leader in cybersecurity technologies that investigate, predict, prevent, and fight digital crime. We help organizations reduce risk and protect trust. Trusted by governments, major industries, and law enforcement, we deliver adversary-focused, predictive threat intelligence and cyber fraud fusion solutions that detect, analyse, and mitigate regional and country-specific digital crimes.
- Work with real stakes. Group-IB investigates active cybercriminal groups, responds to breaches affecting critical infrastructure, and develops technologies used by law enforcement agencies including INTERPOL, Europol, and Afripol across 60+ countries. We've conducted 1,550+ cybercrime investigations alongside 600+ enterprise customers globally. When you join Group-IB, your work directly disrupts digital crime.
- Grow your way. Choose your own path: deepen your craft as a technical expert, step into leadership, move across to another team, or relocate to one of our Digital Crime Resistance Centers across the Americas, Europe, the Middle East & Africa, Central Asia, and the Asia-Pacific. Your growth is our growth — Group-IB's expansion across 60+ active country operations means real career acceleration.
- We fund professional certifications at company expense — whether you're pursuing CEH, CISSP, OSCP, or specialized certifications in forensics and penetration testing. You don't have to choose between doing the job and advancing your credentials.
- Work alongside industry leaders. Our Unified Risk Platform — Threat Intelligence, Digital Risk Protection, Attack Surface Management, Managed XDR, and more — is recognized by Gartner, Forrester, KuppingerCole, and Datos Insights. Frost & Sullivan named us a 2025 Global Technology Innovation Leader. When you work here, you're building technologies that set the industry standard.
- Real challenges, real expertise. You'll take on complex, real-world problems alongside adversary-centric researchers and incident response experts spread across six continents. We've built 21+ years of proprietary telemetry through 1,500+ joint investigations. No two threats look alike — and neither do the skills you'll develop.
- A team that is genuinely international. Our people come from different countries, speak different languages, and bring different perspectives. What connects us is a shared mission: fighting cybercrime and making the world safer. We care about your wellbeing and happiness as much as your output.
Skills Required
- Degree and/or master's in business, cybersecurity or related areas
- Proven 3 to 5 years of experience in partner management or similar CSM positions
- Understanding of cybersecurity principles (threat intelligence, digital risk protection, takedowns)
- Partnership technical knowledge (APIs, implementation/integration)
- Maintain accurate partner records and pipelines in Salesforce
- Excellent communication and relationship-building skills; comfortable with cold outreach
- Creative, persistent, highly organised; able to manage long-term sales and partnership cycles
- Ability to travel for events and conferences when needed
- English language proficiency
- Knowledge of cybersecurity, brand protection, and trust & safety
What We Do
Established in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies dedicated to investigating, preventing, and fighting digital crime globally. The company provides high-fidelity adversary tracking, threat detection, and online fraud prevention solutions to protect businesses and citizens while supporting international law enforcement agencies like INTERPOL and Europol in creating a safer cyberspace.
