The Partners Customer Success Manager (CSM) for LATAM is the primary execution and coordination layer ensuring successful onboarding, operational delivery, and long-term success for customers within our regional partner ecosystem. You will serve as the critical bridge across Navan’s Global Launch and CSM teams, external Partner Account Managers, and Product/Engineering to align delivery plans and advocate for regional requirements. By navigating complex interactions with partner technical teams and customer stakeholders in Travel, Finance, and HR, you ensure partner-led engagements are consistent, efficient, and drive maximum value realization.
What You’ll Do
- Coordinate the end-to-end onboarding journey for LATAM partner-supported customers, aligning Navan Launch Managers and partner implementation teams on scope, ownership, and risk mitigation.
- Partner with Global Enterprise CSMs to monitor account health, lead operational check-ins, and ensure partner delivery execution aligns with long-term customer success plans.
- Serve as the primary Navan operational point of contact for LATAM partners, streamlining communication flows and providing structured feedback to Partnership Managers to optimize performance.
- Act as the "voice of the region" by consolidating feedback on LATAM-specific workflows and compliance needs to influence Navan’s Product and Engineering roadmaps.
- Refine partner-led implementation playbooks and standardized processes to increase operational efficiency and ensure a friction-free customer experience globally.
- Further Navan’s growth by bridging the gap between internal teams and regional partners, enabling scalable expansion in LATAM while maintaining the world-class delivery standards that drive global retention.
What We’re Looking For
- 5+ years of experience in Enterprise Customer Success, Implementation, or Partner Delivery roles
- Experience in the corporate travel industry is a must
- Excellent communication skills in English, Spanish and Portuguese
- Experience working in multi-party environments involving external partners or vendors
- Strong project management skills with the ability to manage complex onboarding cycles
- Proven ability to navigate executive stakeholders and cross-functional teams
- Strong analytical and structured problem-solving capabilities
- Comfortable working across time zones in a global organization
What the Team is Saying
What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
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