The Role
This role involves enabling delivery partners, managing technical projects, providing troubleshooting support, and fostering collaboration across teams to enhance partner engagements.
Summary Generated by Built In
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.
The Partner Technical Manager is responsible for developing high quality WalkMe delivery partners. We're looking for someone passionate about web and mobile technologies, and able to configure and customize complex IT systems. You will engage with our Partners to assess their technical competency, and provide ongoing deployment and delivery enablement and support. You will become both a Digital Adoption and WalkMe product expert. The Partner Technical Manager will report to the Director of A&C Solution Consulting, EMEA.
What You'll Own
- Oversee the technical execution of multiple concurrently running “Coaching” projects, managing scope,value, and quality.
- Conduct quality assurance audits, host technical training calls, and provide troubleshooting support for partners and their clients.
- Own resolution plan for technical project roadblocks.
- Assess and design technical-focused partner enablement programs.
- Foster collaboration with teams including Services, Technical Support, Customer Education and Sales.
- Lead and contribute to process improvement projects to further refine the partner customer lifecycle.
What You Need to Succeed
- 3+ years of WalkMe professional services or related web or mobile development experience.
- A solid understanding of HTML, jQuery, CSS and website frameworks, features and technicalities.
- The ability to explain technical concepts to non-technical audiences.
- Experience providing customer facing hands-on troubleshooting and coaching demonstrations.
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
- SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
Top Skills
CSS
HTML
Jquery
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The Company
What We Do
Founded in 2011, WalkMe’s mission is to make digital adoption for employees and customers simple, while increasing enterprise productivity. Our platform works as an invisible layer of visual cues and personalized content placed on top of your website or enterprise software.
