Red Hat's Global Partner Engagement team is looking for an experienced, enterprise-level engineer to join us as a OpenShift & OpenStack Partner Technical Account Manager (PTAM) in EMEA. In this role, you will work with a small set of key partners to provide hands-on technical and architectural guidance for the Red Hat OpenShift Container Platform & Red Hat OpenStack Platform. At Red Hat, partner support includes far more than just “break-fix” solutions. Partners get industry-leading resources that enable their technical solutions and customer-facing services to run efficiently, so they can focus on growing their businesses. Technical account management is a premium support offering that builds, maintains, and grows long-lasting loyalty between Red Hat and our partners. You will forge relationships with your partners, developing a deep technical understanding of their Red Hat implementation, share technical best practices and act as point of contact for any major incidents, managing the partner’s expectations and communications through resolution of such incidents. You will tailor support for each partner's solutions, work closely with the extended virtual account team and advocate on their behalf. At the same time, you'll work closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues. The ideal PTAM is a team player, enjoys working hard, exhibits technical and business acumen, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently.
What you will do:Develop relationships with key business and IT stakeholders and become an expert on a partner’s solutions by understanding their top business goals and priorities.
Perform technical reviews and share knowledge to proactively identify and prevent issues
Forewarn partners of technology changes or potential disruptions to their service and advise on mitigation strategies
Provide advice and guidance to partners about current and future Red Hat products
Troubleshoot technical issues and drive issue escalation with Red Hat, partner and customer teams
Complete analysis and present periodic reviews of operational performance to leadership
Manage partner use cases and maintain clear and concise case documentation
Create partner engagement plans and keep documentation relevant to a partner's solution updated
Manage and grow partner relationships by delivering attentive, relationship-based support
Build a sense of trust with partners and serve as their advocate within Red Hat
Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas
Collaborate with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
Travel, as necessary, to visit partners and attend events within the region
Support enterprise partners implementing automated and containerized cloud application platform solutions
Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
Establish and maintain parity with Red Hat cloud technologies strategy
Engage with Red Hat’s product engineering teams to help develop solution patterns, based on partner engagements, as well as personal experience, that drive platform adoption
Engage with Red Hat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
Communicate how specific Red Hat cloud solutions and our cloud roadmap align to partner use cases
Experience in a support, development, engineering, or quality assurance organization
Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes
Advanced technical knowledge of OpenStack and it's components
Ability to manage and grow existing enterprise partner relationships by delivering proactive, relationship-based support
Outstanding verbal and written communication skills; ability to convey complex information to partners clearly and concisely
Competent comprehension of enterprise architecture and strategic business drivers
Ability to manage multiple issues and projects with an eye for detail
Direct experience with a variety of hardware (or partner) vendors
Experience with training and presentation delivery
The following are considered a plus:
Experience in system management, cloud or server virtualization
Bachelor's degree in a technology-related discipline, preferably computer science or engineering
Prior experience in a technical leadership or mentorship role
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.
Skills Required
- Experience in a support, development, engineering, or quality assurance organization
- Expertise with enterprise cloud solutions, including Red Hat OpenShift, containers, and Kubernetes
- Advanced technical knowledge of OpenStack and its components
- Ability to manage and grow enterprise partner relationships through proactive, relationship-based support
- Outstanding verbal and written communication skills, including explaining complex information clearly
- Understanding of enterprise architecture and strategic business drivers
- Ability to manage multiple issues and projects with strong attention to detail
- Direct experience with hardware or partner vendors
- Experience delivering training and presentations
- Experience in system management, cloud, or server virtualization
- Bachelor's degree in technology, computer science, engineering, or a related discipline
- Prior technical leadership or mentorship experience
Red Hat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Red Hat and has not been reviewed or approved by Red Hat.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, spanning medical, dental, and vision along with life and disability coverage. Access to HSA/FSA options and broadly positive reception of health benefits support the view that healthcare is a core strength.
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Leave & Time Off Breadth — Time-off offerings are described as generous, with substantial PTO for new hires plus additional recharge days and an end-of-year shutdown for many non-critical roles. Paid volunteer time, holidays, sick days, and supportive expectations around taking time off reinforce the breadth of leave benefits.
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Strong & Reliable Incentives — The rewards package includes performance bonuses and a recurring quarterly bonus program tied to company and individual performance. Availability of ESPP participation further adds to incentive pathways beyond base pay.
Red Hat Insights
What We Do
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Why Work With Us
Red Hatters freely exchange different viewpoints, contribute ideas, and solve problems together. Our love of collaboration, accountability, a sense of community, and a measure of autonomy combine to create a powerful force that fosters innovation and makes Red Hat a great place to work.
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