Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position: The Partner Support Supervisor (“PSS”) is responsible for overseeing and supervising the Partner Support Department. Reporting to the VP, Business Development, the Partner Support Supervisor is responsible for overseeing Partner Support including all employees, activities, policies, procedures, and processes. The PSS will also be responsible for maintaining close relationships with existing partners.
- Planning and supervising the work of Department employees, working closely with Parter Support Manager, using independent judgment within Company parameters.
- Handling escalations from partners and working directly with external and internal personnel to resolve any issues which may arise within the relationship.
- Directing and supervising the identification, evaluation, and pursuit of new and existing business opportunities.
- Coordination and creation of training for all employees within perspective department and providing feedback on team performance for annual review.
- Advising on policy and procedure enhancements to enhance business development throughout the Company.
- Overseeing maintenance of close relationships with partners of Company.
- Managing updates or changes to existing relationships, promoting satisfaction with Company’s services.
- Acting as an escalation point to resolve unique or complex business development issues that do not have standardized solutions.
- Recommending and implementing processes and/or strategies for quality assurance based on business forecasting and support needs.
- Exercising independent judgment, discretion and decision making related to department escalations and responsibilities.
- Overseeing and directing internal systems ticket management, as well as establishing SLA’s.
- Overseeing and supervising the Partner Support call center queue to maintain SLA’s.
- Retention efforts, including but not limited to creating and implementing policy.
- Supporting specialized projects on an as-needed basis as directed by Executive team
- Other duties as assigned.
- High School Diploma or equivalent.
- 5-7 years payment processing industry experience.
- 2-4 years in a leadership role specific to merchant services
- Extensive experience working in TSYS/PPM/CBOS.
- Proficiency with Microsoft products including Microsoft Excel
- Extensive TSYS/PPM/CBOS knowledge.
- Ability to review multiple pieces of information/data thoroughly analytically in a logical, systemic, sequential manner, in order to identify errors and/or confirm accuracy of such information/data.
- Ability to listen to others and communicate in an effective manner and communicate ideas, thoughts, and facts in writing.
- Ability to prevent, manage, and/or resolve conflict. Ability to make decisions and solve problems involving varied levels of complexity, ambiguity, and risk.
- Possesses degree of trustworthiness and ethical behavior of an individual with consideration for the knowledge one has of the impact and consequences when making a decision or taking action, and demonstrating responsibility, reliability, and trustworthiness.
- Ability to define and prioritize tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.
- Ability to effectively manage and guide team effort including but not limited to providing the appropriate level of feedback concerning team progress, goals, and expectations.
- Ability to understand Maverick’s overall objectives, and to analyze experiences, information, processes and/or systems, in order identify areas where enhancements to existing process may be made to support, promote, and ensure alignment with the organization's overall objectives.
- Able to focus personal efforts on achieving results consistent with the organization's objectives.
- Competitive Salary, Bonuses and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up to a 3% matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition Programs
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
This position will report to our headquarters in Calabasas, CA.
What We Do
Maverick Payments is a full-service payment processor with innovative technology designed for partners looking to monetize payments by reselling our white-labeled payments stack. Quickly go to market with minimal to no cost or risk - all with building your brand while leveraging our infrastructure. With our merchant acquiring services, proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services, we offer a true all-in-one solution geared for sales organizations, such as ISVs, developers, ISOs, and agents looking to generate payments revenue in a scalable method with no investment or risk burden. Our dashboard is an end-to-end system with a complete API, digital onboarding, portfolio management, sub-reseller and user management, support ticketing, and so much more – your turnkey platform to go to market as a payments provider under your brand while utilizing Maverick’s back-end systems. With its headquarters in Los Angeles, Maverick's FSP infrastructure means all operations are handled in-house including underwriting, risk monitoring, compliance, technology development, on-boarding, customer support, and more. This allows for quick resolutions and hands-on support. Maverick is a leader in technology-driven payment processing for merchants of any size in the United States, including card present and card not present. Additionally, Maverick supports a wide range of business types including specialty verticals and emerging markets which typical processors shy away from due to elevated risks; however, these are new industries for our resellers to support and expand into. Our partner-focused approach ensures competitive pricing, transparency, and best-in-class services that build personal and lasting relationships with our partners and merchants. As a family owned and operated company, our nimble approach means our commitment to providing unsurpassed levels of support and building long-term relationships
