Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:Reporting to the VP of Business Development, the Partner Support Representative is a frontline agent/partner-service professional who enables the RM/BD team by delivering fast, accurate, and high-quality support for strategic agent partners. The role owns day-to-day servicing requests and issue resolution—coordinating across internal teams, maintaining accurate CRM/system records, and driving timely outcomes that protect the agent's experience and support revenue growth.
- Process agent partner servicing requests by accurately entering new applications, pending items, and updates into Company systems.
- Serve as the primary contact for incoming agent partner inquiries (phone/email), troubleshoot issues, and coordinate with internal and external stakeholders to drive resolution.
- Maintain and manage the Company’s CRM by documenting activity, capturing key details, and ensuring data quality for RM/BD visibility and follow-through.
- Communicate clearly and professionally with agent partners, setting expectations, providing status updates, and maintaining strong business etiquette across all interactions.
- Translate and relay essential technical and operational information to agent partners and internal teams (systems usage, promotions, application packaging) to ensure accurate execution and a consistent agent experience.
- Navigate multiple system interfaces to research account details, key information accurately, and complete tasks within required timelines.
- Perform additional responsibilities and support cross-functional initiatives as assigned.
- High School Diploma or equivalent
- 2–3 years of experience in payments operations and/or agent/partner support, partner relations, or customer service (preferred).
- Proficiency with Microsoft products including Microsoft Excel.
- Strong proficiency with Microsoft Office products, including Excel.
- Extensive TSYS/PPM/CBO/Fiserv knowledge.
- Strong analytical skills with the ability to review multiple data points, identify discrepancies, and confirm accuracy in a logical and systematic manner.
- Strong verbal and written communication skills; able to listen effectively, document accurately, and communicate facts clearly.
- Demonstrated ability to de-escalate and resolve conflict; makes sound decisions and solves problems in a fast-paced, high-accountability environment.
- Demonstrates integrity, discretion, and sound judgment, with an understanding of downstream impacts when making decisions and taking action.
- Ability to prioritize work, manage multiple requests, and meet deadlines while using resources efficiently.
- Collaborates effectively with teammates and cross-functional partners; shares updates, contributes to team goals, and supports continuous improvement.
- Ability to understand Maverick’s overall objectives, and to analyze experiences, information, processes and/or systems, in order identify areas where enhancements to existing process may be made to support, promote, and ensure alignment with the organization's overall objectives.
- Able to focus personal efforts on achieving results consistent with the organization's objectives.
- Other Duties as assigned.
- Competitive Salary, Bonuses and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up to a 3% matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition Programs
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Candidates who can report in-office at our Calabasas, CA location will be given preference however this position will consider remote work for candidates in the following states: AZ, CA (outside Los Angeles), CO, FL, GA, ID, IN, KS, KY MA, MD, ME, NE, NC, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA
Skills Required
- High School Diploma or equivalent
- 2-3 years experience in payments operations, partner support, partner relations, or customer service
- Proficiency with Microsoft Office products, including Excel
- Extensive knowledge of TSYS, PPM, CBO, and Fiserv platforms
- Experience using and maintaining CRM systems and ensuring data quality
- Strong analytical skills to review data, identify discrepancies, and confirm accuracy
- Strong verbal and written communication skills; accurate documentation
- Demonstrated ability to de-escalate and resolve conflict and make sound decisions
- Ability to prioritize work, manage multiple requests, and meet deadlines
- Collaborates effectively with teammates and cross-functional partners; supports continuous improvement
- Demonstrates integrity, discretion, and sound judgment with awareness of downstream impacts
What We Do
Maverick Payments is a full-service payment processor with innovative technology designed for partners looking to monetize payments by reselling our white-labeled payments stack. Quickly go to market with minimal to no cost or risk - all with building your brand while leveraging our infrastructure. With our merchant acquiring services, proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services, we offer a true all-in-one solution geared for sales organizations, such as ISVs, developers, ISOs, and agents looking to generate payments revenue in a scalable method with no investment or risk burden. Our dashboard is an end-to-end system with a complete API, digital onboarding, portfolio management, sub-reseller and user management, support ticketing, and so much more – your turnkey platform to go to market as a payments provider under your brand while utilizing Maverick’s back-end systems. With its headquarters in Los Angeles, Maverick's FSP infrastructure means all operations are handled in-house including underwriting, risk monitoring, compliance, technology development, on-boarding, customer support, and more. This allows for quick resolutions and hands-on support. Maverick is a leader in technology-driven payment processing for merchants of any size in the United States, including card present and card not present. Additionally, Maverick supports a wide range of business types including specialty verticals and emerging markets which typical processors shy away from due to elevated risks; however, these are new industries for our resellers to support and expand into. Our partner-focused approach ensures competitive pricing, transparency, and best-in-class services that build personal and lasting relationships with our partners and merchants. As a family owned and operated company, our nimble approach means our commitment to providing unsurpassed levels of support and building long-term relationships
