users related to technical platform support, marketing support, and learning how to execute and effectively use the SproutLoud platform to reach their local marketing goals. Partner Support Associates are front-line support and are responsible for ensuring Partners receive the highest level of service from our
team.
● Daily interaction with Partners to help them use the SproutLoud application
● Become fully educated and continue education upkeep on SproutLoud technology while developing application proficiency
● Assist Partners with placing orders, opting into automated programs, and troubleshooting technical issues
● Follow approved process when working in Zendesk with proper categorization of tickets, follow up and follow through on requests
● Keep Harvest timer up to date and accurately reflect time spent on Zendesk
● Communicate to team members, Team Leads, Manager and Client Relationship Managers (CRMs) on impediments and features needed by Network users
● Meet or exceed all department KPI’s
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What We Do
An independent, global marketing technology and services firm, Ansira believes in transparent partnerships to meet clients where they are on their customer experience journey. Ansira designs relevant, persuasive experiences for all the right moments; strengthening relationships, cultivating brand loyalists, and assuring profitable client growth. Teams operating across the US, Europe, South Asia, and Oceania, arm brands and their channel sales ecosystems with digital offerings, channel partner marketing technology and services, and local marketing technology to make these experiences possible.
