The Role
The Partner & Supplier Experience Manager enhances partner operations by identifying and resolving issues, improving journeys, and strengthening supplier relationships through cross-functional collaboration and data-driven actions.
Summary Generated by Built In
Tech that takes you places
We’re CarTrawler, the global travel tech company behind seamless connections between people, places and possibilities. From powering car rental to creating smarter ways to move, we make travel smoother for millions worldwide. Our culture is built on curiosity, collaboration and craic where every idea counts and every journey matters. Ready to make an impact? Let’s go places together.
Delivering a seamless experience doesn’t stop with customers, it extends to partners and suppliers too. This role owns the operational partner experience across key touchpoints, ensuring issues are identified early and resolved effectively. Working cross-functionally, the Partner & Supplier Experience Manager turns partner pain points into coordinated actions that improve journeys, reduce friction and strengthen long-term relationships.
Your Journey starts here!
What you’ll do as a Partner & Supplier Experience Manager
- Define and drive “what good looks like” for partner experience across assisted and digital journeys.
- Translate operational insights into commercially meaningful actions (policy changes, supplier interventions, comms, portal enhancements) that protect loyalty and increase repeat booking propensity.
- Identify friction points across the end-to-end rental journey and lead cross-functional fixes.
- Own improvement plans for priority partner and supplier issues, tracking actions and benefits.
- Act as the operational owner for partner performance visibility, including SLAs, themes and escalations.
- Run partner operational readiness activities for launches, changes and hypercare periods.
- Collaborate with Technology/AI teams to land portal + contact tooling enhancements (e.g., better deflection journeys, smarter routing, clearer status updates, reduced recontact).
What you’ll bring to the team
- 3+ years leadership experience in a car rental, contact centre, partnership relations role environment.
- Strong analytical skills with the ability to translate insight into practical action.
- Confidence working cross-functionally to influence priorities and outcomes.
- A structured, outcome-focused approach to problem-solving and delivery.
- Clear communication skills for both internal leaders and external partners.
- A customer-first mindset balanced with commercial pragmatism.
Go on, give it a go!
We know that looking for a new job can feel a bit daunting but don’t let a touch of imposter syndrome hold you back. Even if you don’t tick every box, we’d still love to hear from you! Apply today to stay connected.
At CarTrawler, we’re proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. No matter your background, identity, or life experience, if you’re passionate about what you do, you’ll be welcomed here.
Perks for the journey
· Competitive pay and benefits, including a performance-based annual bonus, fully subsidised VHI health insurance and pension matching up to 4%.
· Generous time off and flexible working, including 25 days’ annual leave, extra company days, monthly Friday Unplugged afternoons and the option to work abroad for up to 20 days a year.
· Comprehensive wellbeing support, including access to health and mental health programmes (HeadsUp and EAP) and paid leave for marriage, volunteering and personal wellbeing including menstrual, menopause, and fertility leave.
· Growth and recognition culture with development opportunities through training, coaching and study support plus programmes that celebrate individual and team achievements.
· Everyday perks that make a difference - subsidised canteen (KC Peaches), on-site car parking, Bike to Work and TaxSaver schemes plus an active Sports & Social Club.
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The Company
What We Do
The leading global B2B provider of car rental and mobility solutions to the travel industry. Our purpose is driving successful partnerships. CarTrawler’s end-to-end technology platform expands our airline and travel partners’ offering to their customers, creating substantial ancillary revenue opportunities. We provide unrivalled breadth and depth of content worldwide, including car rental, private airport transfer and ride-hailing services. CarTrawler creates innovative, data-led solutions for some of the largest travel brands in the world, including United Airlines, American Express, easyJet, Alaska Airlines, SWISS, Hotels.com and Emirates. As a B2B company we focus solely on helping our airline and travel partners build their brands, not our own.
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