Partner Success Specialist
The APAC region is home to some of the world's most ambitious airlines, and right now our team needs a growth-minded specialist who wants to actively manage and expand enterprise relationships, not just answer support tickets.
What You'll Be Doing
You will take end-to-end ownership of a dedicated portfolio containing six to eight of our existing airline partners across the Asia-Pacific region. This means moving beyond routine account management to look closely at performance drivers, analyze revenue data, and co-author strategic plans that help your partners hit their annual and three-year financial targets. You will spend about 30% of your time traveling across the region to lead in-person quarterly business reviews, deliver technical insights, and uncover new opportunities to grow revenue. Connected AI tools help streamline your team's commercial motion by compiling partner research and mapping account plans, allowing your daily focus to stay on building consensus, handling objections, and delivering exceptional strategy.
What You Bring
You have at least one to two years of experience managing strategic B2B accounts, ideally within travel, hospitality, or hotel revenue management, where you handled complex enterprise accounts rather than transactional support.
You are an analytical story-teller who is comfortable diving into spreadsheets or financial data to synthesize trends, forecast revenue, and present clear, compelling growth narratives to senior partner stakeholders.
You possess a deep internal curiosity and an adaptable communication style, enabling you to guide technical product conversations and negotiate contract value seamlessly across diverse cultures and time zones.
You are self-reliant and highly organized, meaning you can navigate multiple high-priority tasks, align cross-functional teams, and confidently manage account timelines with minimal hand-holding.
When it comes to AI, you don't just use it, you've replaced recurring manual work with workflows you built and refined, and you can tell the difference between output you can trust and output that needs your judgment before it goes anywhere.
Why Plusgrade
Travel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide.
The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work.
We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working.
We trust our teams to do their best work. That means autonomy, flexibility, and room to grow.
Come help us shape the future of travel.
What You'll Be Doing About Us
📅 Flexible Paid Time Off · ✈️ Travel Experience Perk · 🧘 Annual Wellness Perk · 🚆 Commuter Perk · 🌅 Tenure-Based Work From Anywhere Program · 🍼 Parental Leave Top Up · 🌍 Adventure Pass · 🎓 Learning Allowance
Our Process
We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback.
Our process: Recruiter call → Hiring Manager interview → Final interview.
Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy.
Skills Required
- 1-2 years managing strategic B2B accounts (enterprise-focused, not transactional)
- Experience analyzing financial data and spreadsheets to synthesize trends, forecast revenue, and present to senior stakeholders
- Ability to manage a portfolio of 6-8 partners and take end-to-end ownership of account plans
- Strong communication and cross-cultural negotiation skills to guide technical product conversations and contract value discussions
- Highly organized and self-reliant with experience aligning cross-functional teams and managing timelines independently
- Practical experience building/refining AI-enabled workflows and exercising judgment over AI outputs
- Willingness and ability to travel approximately 30% across the APAC region for in-person reviews
- Experience in travel, hospitality, or hotel revenue management
What We Do
Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 200 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and has offices around the world.
