The Role
Manage delivery relationships with a portfolio of certified implementation partners, monitor partner engagement health, identify and mitigate risks early, guide partner maturity, own escalations, triage product defects and feature requests, coordinate cross-functionally with CSMs, product, and delivery teams, and use AI tools to streamline portfolio management and partner communications.
Summary Generated by Built In
About Nue.io
What We Offer:
Nue is the AI-powered revenue architecture platform that unifies CPQ, billing, and revenue lifecycle management into a single system. It enables companies to simplify complex pricing, automate monetization, and gain full control over how they generate and scale revenue. Working with customers such as OpenAI, Chilipiper, Glean, HootSuite, and Mews. Nue helps sales, operations, and finance teams gain revenue acceleration, operational efficiency and revenue controls at speed and scale.
As a Partner Success Manager at Nue, you own the delivery relationship with a portfolio of certified implementation partners. You are the primary point of contact for your partners across all of their active engagements, and you are accountable for the health of those engagements and the outcomes they produce for customers. This is not a coordination role. You are a trusted advisor to your partners, a proactive monitor of portfolio health, and the first line of escalation response when engagements run into trouble.
You operate at the partner level, not the project level. You are looking across the full picture of each partner's activity, tracking maturity progression, identifying patterns that signal risk before they become escalations, and working with the Partner Delivery Hub and COE to make sure your partners have what they need to deliver with confidence and quality. The ideal candidate has experience in enterprise software delivery or customer success and thrives in a role where proactive communication and relationship depth are what drive outcomes.
What You'll Be Working On
• Own the delivery relationship with a portfolio of implementation partners, serving as their primary Nue contact across all active engagements and maintaining the trust and communication cadence that keeps projects healthy.
• Monitor portfolio health across all partner engagements, identifying patterns that signal quality, velocity, or capability risks before they surface as escalations, and acting on those signals early.
• Guide partners through progressive stages of maturity and independence, tracking their progression, identifying capability gaps, and ensuring partners are getting the right support at the right time.
• Own the escalation lifecycle end to end when engagements run into trouble, coordinating the right internal resources, maintaining clear partner and customer communication throughout, and driving resolution before situations become critical.
• Serve as the primary interface between partners and Nue's product team for defect management and feature requests, triaging priority, setting expectations, and owning all partner-facing communication on status and resolution.
• Coordinate with CSMs and Account Managers on customer health signals, adoption risk, and commercial triggers across partner-delivered engagements, ensuring customer outcomes are never a blind spot.
• Use AI tools to reduce the manual overhead of portfolio management, including health signal summaries, partner communications, retro preparation, and status reporting.
We Are Looking For
Required
• 3-5 years in enterprise software delivery, with direct experience managing complex implementation engagements as a program or project manager, partner management, and/or customer success relationships.
• Strong understanding of CPQ, billing, or quote-to-cash implementation processes and the types of challenges that arise across a delivery lifecycle.
• Demonstrated ability to manage multiple concurrent relationships or engagements, monitor health across a portfolio, and act on early warning signals before they escalate. • Excellent communication and relationship skills, with the ability to build trust with partner leadership, navigate difficult conversations, and maintain credibility under pressure. • Experience working across cross-functional teams, including delivery, product, and commercial stakeholders, to coordinate responses and drive outcomes.
• Strong organizational and documentation skills, including the ability to maintain clear records of escalations, interventions, and partner maturity progression.
• Comfortable working in a fast-paced startup environment where processes are still being built and the ability to operate with ambiguity is essential.
Preferred
• Prior experience in a partner-facing or channel-facing role within an enterprise software company.
• Experience with post-implementation customer success, managed services, or ongoing account management following go-live.
• Familiarity with AI tools for portfolio management, communications, and delivery acceleration workflows.
• Knowledge of billing processes, revenue recognition, or financial systems in an implementation or support context.
What We Offer:
- Competitive compensation and benefits that reward your talent and impact.
- Comprehensive health, vision, dental, and life insurance
- A front-row seat in the Silicon Valley tech ecosystem, where you’ll work on cutting-edge challenges shaping the future of SaaS, finance, and payments.
- The opportunity to build truly groundbreaking products — your work won’t just support the business; it will influence how companies around the world monetize and grow.
- A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers.
- Room to grow, lead, and make your mark in a fast-scaling company that values creativity, ownership, and ambition.
Nue.IO is an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.
We will work with applicants to provide accommodations at any stage of the hiring process.
If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.
Skills Required
- 3-5 years in enterprise software delivery or managing complex implementation engagements
- Strong understanding of CPQ, billing, or quote-to-cash implementation processes
- Demonstrated ability to manage multiple concurrent relationships or engagements and monitor portfolio health
- Excellent communication and relationship skills, ability to navigate difficult conversations
- Experience working across cross-functional teams (delivery, product, commercial)
- Strong organizational and documentation skills for tracking escalations and partner maturity
- Comfortable operating with ambiguity in a fast-paced startup environment
- Prior partner-facing or channel-facing experience within an enterprise software company
- Experience with post-implementation customer success, managed services, or ongoing account management
- Familiarity with AI tools for portfolio management and delivery acceleration workflows
- Knowledge of billing processes, revenue recognition, or financial systems in implementation/support contexts
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The Company
What We Do
Nue is an easy-to-manage, omni-channel Quote-to-Revenue Platform that meets the needs of companies looking to innovate and manage their revenue lifecycles end-to-end. With Nue, all go-to-market teams accelerate sales with innovative and flexible pricing models, out-of-the-box customer lifecycle management, and seamless billing – all while delivering complete revenue visibility and accurate analytics to finance.
