Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries.
We are looking for a Partner Success Manager to join our Operations team at Papaya Global. Prior experience working in the workforce or payroll industry is a must
Key Responsibilities:
Partner Relationship & Account Management
- Act as the main point of contact for Papaya’s partners (In-Country Team - ICTs)
- Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning
- Drive partner engagement, satisfaction, and performance
- Manage escalations with a proactive and solutions-oriented approach
- Ensure partner alignment with business goals, SLAs, and performance standards
Project & Operational Excellence
- Lead and coordinate strategic client cycles, onboarding, and transition plans
- Monitor and support high-risk clients and complex implementations
- Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.)
Commercial & Strategic Oversight
- Oversee commercial aspects including service scope documentation and pricing alignment
- Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network
Data & Knowledge Management
- Maintain accurate partner data in Salesforce, generate reports and insights
- Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams
- Promote knowledge sharing and process consistency across regions and projects
Performance & Process Optimization
- Evaluate partner performance regularly and implement continuous improvement plans
- Establish and maintain clear operational guidelines and best practices
- Actively manage workflows, SLAs, and service delivery standards
- 5 years’ experience in partner success, account management, or operations in a global environment
- Exceptional interpersonal and communication skills
- Strong analytical and problem-solving abilities
- Experience with Salesforce (must)
- Comfortable managing multiple projects and priorities
- Fluent in English; additional languages are a plus
- Background in payroll, HR tech is a big advantage
Skills Required
- 5 years experience in partner success, account management, or operations in a global environment
- Exceptional interpersonal and communication skills
- Strong analytical and problem-solving abilities
- Experience with Salesforce
- Fluent in English; additional languages are a plus
- Background in payroll, HR tech is a big advantage
What We Do
Imagine controlling all your global payroll and payments from a single place, supported by certified experts who keep you compliant in every country, even when laws change. No more juggling third parties. No more foreign bank accounts. No more repetitive manual work. Finally, there’s one platform that gives you total control of your global operations, from creating local contracts automatically to paying workers in the local currency of 160+ countries. It’s called Papaya Global, and we’d love to show it to you. Papaya Global: How the world gets paid
