Partner Success Manager

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. 

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Partner Success Manager to join our Channel team! This role will be based in Toronto, Vancouver or Calgary and will support our US based partners. 

Who you are:

You are a strategic thinker and relationship builder, with an entrepreneurial mindset and a proven track record in sales. As a Partner Success Manager, your focus will be to strategically build relationships with current and prospective partners, while also managing a pipeline of incoming leads from the Clio partner network.

What your team does:

The Clio Channel Team is rapidly growing and focused on building and managing relationships with our Channel partners to drive sales and expand our market reach. The team is focused on activating existing relationships and building new partnerships with firms consisting of Law Consultants, IT Consultants, Managed Service Providers, Accountants/Bookkeepers, and SEO/Marketing Consultants. 

What you'll work on:

The Partner Success Manager will assist in managing and supporting a portfolio of our growth partners, working to provide exceptional service and facilitate the partner’s onboarding, enablement, and daily operational needs. This role is ideal for someone who is looking to develop their skills in partnership management and gain valuable experience in a dynamic environment.

• Support the onboarding of new partners, ensuring they are set up and understand the resources and processes available.

• Assist in delivering training materials, answering partner inquiries, and helping partners access the tools and resources needed for success.

• Serve as the initial point of contact for our growth partners, maintaining regular touchpoints to address questions and check-in on their progress.

• Foster positive relationships through proactive communication and by providing reliable, supportive service to our partners.

• Help with the day-to-day operations of the partner program, including tracking partner activities, updating partner records, and managing communication channels.

• Assist in gathering and reporting data on partner performance, using this data to help identify any areas for support or improvement.

• Address partner inquiries, provide timely assistance, and liaise with relevant teams to deliver effective solutions.

• Actively learn about the partner landscape to become a trusted resource for partners seeking support.

What you bring:

• Minimum of 1-3 years in partner success, customer success, or account management,

• Strong communication, organizational abilities, and customer support skills.

• Ability to proactively identify and address partner challenges and advocate for solutions.

• Bachelor’s degree in Business, Marketing, or a related field.

Bonus points if you have:

• Experience working with Channel Partners 

• Demonstrate a keen interest in improving your craft by using AI

This is a new role.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $78,000 to $91,800 to $105,600 CAD.There are a separate set of salary bands for other regions based on local currency. The expected new hire variable range for this role is $33,500 to $39,300 to $45,100 CAD. The opportunity to earn commissions beyond the stated amounts are possible as commission earnings are uncapped..

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.