Kafene helps retailers offer flexible purchase options through simple, consumer-friendly lease-to-own agreements.
The Role
The Partner Success Manager will enhance relationships with retail partners, drive performance, execute sales strategies, and manage data reporting and collaboration across teams.
Summary Generated by Built In
Kafene is revolutionizing the lease-to-own space. We're the point-of-sale powerhouse making flexible lease-to-own accessible to everyone—prime and non-prime customers alike. Our secret weapon? Cutting-edge AI and machine learning that analyzes 20,000+ data inputs in real-time, empowering retailers across furniture, appliances, electronics, tires, and durable goods to say "yes" to more customers.
The numbers tell our story: over $400 million in sales and counting. But we're just getting started.
Our 150-person team spans NYC headquarters, Wilmington, and remote talent across the nation—all united by a culture that thrives on collaboration, innovation, and genuine support. We don't just talk about great workplace culture; we deliver it. That's why Built In named us a Startup to Watch and Forbes recognized us as one of the Best Startup Employers.
Ready to be part of the fintech revolution? Join us.
Kafene is hiring a Partner Success Manager to build and grow relationships with our existing retail partners. This person will own driving adoption, performance, and revenue growth. The role will serve as the primary point of contact for assigned accounts, leading onboarding, training, and ongoing optimization through data-driven insights and regular business reviews. This role will develop and execute territory-level strategies while collaborating closely with internal teams to deliver a best-in-class partner experience. The ideal candidate thrives in a fast-paced, growth-oriented environment and enjoys owning both relationships and results.
Account Management
- Serve as the primary point of contact for assigned retail partners, building and maintaining high-impact relationships.
- Conduct in-person visits, remote consultations, and structured follow-ups to promote partner engagement and performance.
- Lead training and product presentations to increase utilization and conversion.
- Deliver quarterly business reviews (QBRs) with performance insights and improvement plans.
Sales Execution and Strategy
- Develop and execute territory-level sales strategies to meet or exceed established goals.
- Monitor and report on sales KPIs and growth targets.
- Negotiate and support contractual and operational agreements with partners.
- Collaborate on in-store implementation of marketing and technical solutions (e.g., point-of-sale integration).
Data Management and Reporting
- Maintain accurate CRM activity records (e.g., HubSpot).
- Analyze store-level and regional trends to drive prioritization.
- Prepare and present performance reports to internal stakeholders and partners.
Collaboration and Compliance
- Coordinate with an internal team, including Sales, Marketing, Product, and Operations, to align on strategy.
- Adhere to internal compliance protocols and industry regulations.
- Proactively escalate partner concerns or operational blockers.
What You'll Bring
- 2–5 years of experience in account management, territory sales, or partner-facing roles, ideally in fintech, retail services, SaaS, or point-of-sale environments.
- A proven ability to build trusted relationships with external partners and drive adoption, performance, and revenue growth across a portfolio of accounts.
- Strong analytical and communication skills, with experience using data, KPIs, and CRM tools (e.g., HubSpot) to prioritize efforts and tell a clear performance story.
- Comfort working cross-functionally and in fast-growing environments, with the ability to balance autonomy, accountability, and compliance requirements.
Compensation and Benefits
- $60-75K Base Salary with an additional performance-based bonus opportunity of up to 30% of base salary.
- Healthcare: We prioritize your well-being by covering 80% of medical, dental, and vision insurance costs, including coverage for your spouse, children, and other dependents.
- Retirement Benefits: Begin planning for your future from day one with our 401k plan.
- Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment.
We're building a team as diverse as the customers we serve. Kafene is proud to be an equal-opportunity employer, and we mean it. We welcome qualified applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, and all other legally protected characteristics.
Need accommodation during the application process? We've got you. If you're applying for a U.S. position and require reasonable accommodation at any stage, reach out to [email protected] with details about your request and contact information. We're here to help make the process work for you.
Note: This email address is specifically for accommodation requests and will only respond to those inquiries.
Top Skills
Crm Tools
Hubspot
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The Company
What We Do
Kafene is a cutting-edge digital platform used by thousands of merchants at the point of sale to help offer underserved consumers more flexible purchase options through transparent lease-to-own (LTO) agreements that help retailers of furniture, appliances, electronics, tires, and other goods meaningfully broaden their addressable market. Kafene utilizes more than 20,000 data inputs in tandem with best-in-class artificial intelligence and machine learning technologies to underwrite, approve using efficient risk-based pricing, and enable payment in a near-instantaneous manner, while creating a best-in-class customer experience.
Why Work With Us
We create a win-win for consumers and retailers alike by offering debt-free, credit-building financing to an underserved consumer while helping retailers reach new customer segments. Our mission of doing well by doing good underlies everything about the culture we’ve built.
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