Strategic Partner Success Manager

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Location:

• Logitech is proud to support a hybrid/remote work culture.  To ensure stellar customer service and partner care, this is a full-time remote role. Our target locations are: Phoenix, Arizona and Seattle, Washington.

Travel Requirements:

• This role requires travel for internal meetings, industry conferences (as required/needed), customer and partner events, and on-site customer enablement, training and visits all of which strengthen partnerships and ensures account growth.

The Team and Role:

Our team is united around collaboration, inclusion and driving excellence. We work together and cross functionally to drive results and exceed goals. We also have fun and enjoy building our team culture.

We are currently looking for a Strategic Partner Success Manager to work with our two of our most strategic partners Insight and Zones. You will partner with our Sr. Channel Account Managers to ensure the optimal partner experience and drive profitability for the accounts while improving efficiency in transacting across the partner sellers, procurement teams, design engineers and executives. 

You are the voice for our most strategic partners advocating within Logitech. Together with your partners, you will utilize your stellar relationships and connectedness with your customers toward exceeding sales goals, enhancing and upleveling relationships, and providing pre-sales and marketing support. 

We are a collaborative team that is inspired by sales growth, team collaboration and fun. 

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech.  The ideal candidate will:

Lead through partner GTM strategies, including event planning and execution in partnership with leading Alliance vendors such as Microsoft, Zoom and Google driving sell through of both video collaboration and personal workspace solutions. 

• Leverage internal and partner resources to align and develop quarterly campaigns, sales enablement motions and event calendar with identified tier 1 alliance partners to drive awareness and adoption in key GTM segments.
• Build relationships/utilize existing relationship with vendor partner resources to establish Logitech as the vendor of choice for partnership opportunities.
• Utilize stellar storytelling presentation and demo skills to deliver partner or customer messaging around experience outcomes Logitech solutions provide
• Leverage the POC program to track opportunities for VC and headsets along with partner specific platforms 
• Utilize POC dashboards to track deal close ratio and monitor deal progression
• Partner with Marketing leaders to ensure tailored marketing plans, campaigns, promotions, and events planning; leveraging data and partner guidance to drive partner enablement.
• Strong organizational and follow up skill sets aligned to channel activity and events. 

Leverage experience working with Public Sector teams to drive revenue growth through joint business planning and executing with tailored programs and targeted enablement.

• Drive maximum loyalty to Logitech within your partner base through: attention to detail, advocacy for your partners with internal stakeholders and superb partner support, resulting in outcomes that exceed business expectations.
• Engage and influence key decision makers within the PS GTM segment at various levels aligning to partner strategy and priority setting put forth from National Channel Managers.
• Partner with internal PS direct sales and marketing resources to elevate Logitech’s partnership with partner sales leaders and sellers to capitalize on opportunities for 
• Align MDF activities to key areas of growth with a focus on integrating demand generation and end customer facing activities
• Develop a case study with each NSP in partnership with marketing to leverage peer-to-peer learning and market credibility

Enable partners with modernized tools that simplify engagement and reinforce loyalty while aligning business processes for consistency to drive faster close ratios

• Identify opportunity for business priority alignment and develop programs to support joint growth.
• Leverage the partner program to drive focus with strategic elements to activate faster growth
• Drive foundational growth with funded heads through pipeline and opportunity alignment, enablement, certifications and quarterly KPI alignment 
• Align and optimize data with open quotes to elevate partnerships with our DE team and create actionable weekly opportunities to drive business in a proactive manner 
• Track DR and manage regular cadence and close ratio
• Capture all partner activity in NSP brag book working in conjunction with marketing to provide metrics on impact 
• Advocate for channel partners within the company, ensuring their feedback and needs are communicated to internal teams, including product development, marketing, and sales.
• Elevate the partner experience by providing solutions leveraging internal and external resources to support customer opportunities and process obstacles.
• Partner with internal stakeholders including: additional Channel Account team members and team members in Inside Sales, Sales Engineer, Alliances, Direct Engagement, Distribution, and Marketing functions.
• Listen, aggregate feedback and provide customer insights relative to market trends and competitive landscape back to the team.

Key Qualifications:

For consideration, you must bring the following minimum skills and experiences to our team:

• Proven experience as relevant quota carrying Channel Manager, Partner Success Manager and or Enablement Manager for a Technology company selling through channel partners to enterprise and a variety of key verticals.

• Experience working with National Service Providers/DMRs, inclusive of supporting joint business plan execution.

• Strong written and verbal communications including presentation skills.

• Significant relevant technology partner experience.

• Experiencing bridging engagement between seller, reseller/distributor and technical presales support

• Technically proficient across the enterprise IT landscape including knowledge of Video Collaboration, Unified Communications.

• A track record of leveraging influential engagement to drive change, growth, improved partner satisfaction across large organizations 

• Experience supporting complex opportunities and out of the box solutioning to provide positive results along the customer journey while supporting the needs of the channel partner

• Proficiency in social media such as LinkedIn; Sales Navigator is a plus.

• Experience with tools such as SFDC (salesforce.com), Tableau 

• Confident to deliver to do hands-on solutions demos in-person with partners and customers

• An inclusive and innovation mindset

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This position offers an OTE (On Target Earnings) of typically between $ 129K and $ 222K dependent on location and experience.  In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.